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Takata Airbag Recall
Village Outreach

 

Vehicles Covered in this Safety Recall

Takata Affected Models

We at Atkins Kroll care greatly about your safety. We are providing the following information to keep you informed of the details specific to this recall.

This Safety Recall applies to owners of vehicles originally sold in, or currently/previously registered in, areas of High Absolute Humidity, encompassing the following states: Texas, Alabama, Mississippi, Georgia, South Carolina, Florida, Hawaii, and Louisiana. In addition, it includes Puerto Rico, Guam, Saipan, American Samoa, and the U.S. Virgin Islands.

 

What is the condition?

The subject vehicles are equipped with front passenger airbag inflators which may have been manufactured in such a way as to have a potential for the intrusion of moisture over time. Depending on the circumstances, this could create excessive internal pressure when the airbag is deployed and cause the inflator to rupture. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants and potentially resulting in serious injury or death.

 

What is the Inflator?

The inflator is a device contained within the airbag assembly. It contains solid propellant wafers which are ignited in the event airbag deployment is necessary. When ignited, the wafers expand into an inert gas, inflating the airbag.

 

What is Atkins Kroll going to do?

Atkins Kroll will replace the front passenger airbag inflator at no charge to the vehicle owner. (For certain models, the front passenger airbag assembly may be replaced.)

 

Are there any warnings that this condition exists?

No. There are no warnings that this condition exists. However, the condition does not cause the airbag to activate when it should not. Also, the front passenger airbag is designed to inflate only in certain moderate to severe crashes.

 

What should you do?

Toyota strongly recommends that you have this Safety Recall remedy performed immediately. Please contact any Atkins Kroll to schedule an appointment to have your front passenger airbag inflator replaced free of charge. When taking your vehicle to the dealership for your service appointment, it is recommended that only the driver occupy the vehicle. If you are uncomfortable driving the vehicle to the dealership, please contact Atkins Kroll who will arrange for vehicle pick up. Until the remedy is performed, the front passenger seat should NOT be occupied.

 

Are there concerns with other airbags in the vehicle?

No, this condition only applies to the front passenger airbag inflator. Other airbags in the vehicle are not affected by this condition.

 

Will Toyota disconnect the involved airbag or the other airbags in my vehicle?

Atkins Kroll has sufficient quantities of replacement parts to complete remedy repairs. Owners should promptly visit Atkins Kroll to receive their replacement airbag inflator and system check. Airbag assemblies are integral parts of the overall vehicle safety system, and the integrity of the system should always be checked by drivers observing the dash mounted warning lights. Toyota technicians will not disconnect the airbag system.

 

Are all vehicles involved in the Takata Front Passenger Inflator Recall Actions covered by this Safety Recall?

No, this Safety Recall applies to owners of vehicles originally sold in, or currently/previously registered in, areas of High Absolute Humidity, encompassing the following states: Texas, Alabama, Mississippi, Georgia, South Carolina, Florida, Hawaii, and Louisiana. In addition, it will include Puerto Rico, Guam, Saipan, American Samoa, and the U.S. Virgin Islands.

 

Q9: How does the Village Mayor’s Outreach work?

A9: Village mayors or their representatives will reach out to owners of the affected vehicles and encourage them to have their airbag inflator replaced. The vehicle owner can make an appointment at Atkins Kroll to have their defective airbag inflator replaced at no charge. Once the airbag inflator has been replaced, the owner is given the $20 Shell Gas Card, 250 Pacific Points, and an AK 20% Discount card. The village mayor will get credit for each referral with the Village Outreach Voucher.

 

How to make an appointment.

Vehicle owners can call (671) 649-5910 to make an appointment with a service advisor. Or visit the Atkins Kroll website at www.AKguam.com/service.

 

When do I get my $20 Shell Gas Card?

Vehicle owners will get their $20 Shell Gas Card, 250 Pacific Points, and the AK 20% Discount Card at the fulfillment of their Takata airbag inflator replacement. The replacement usually takes less than 45 minutes or so to replace. The Shell Gas Card expires December 31, 2026.

 

What if I don’t have a Pacific Points card?

Vehicle owners who want to avail to the Pacific Points program can sign up at the time of their Takata airbag inflator replacement. AK service staff members will have membership forms available at the service counter. Once the Pacific Points receives the application, the 250 points will be credited to the member’s account.

 

When can I use my AK 20% Discount card?

The AK 20% Discount Card will be good for any parts or labor for maintenance, repair, or body & paint services at Atkins Kroll.

 

How do I know my village mayor will get credit for my Takata replacement?

The Village Outreach Voucher will have the name of the village and the village will get credit for the referral once the vehicle’s defective airbag inflator has been replaced.

 

How does my village know how many Takata replacements it has?

Atkins Kroll Service department will send out a monthly league table that lists all of the village referrals and rank them in order of all the Takata airbags inflators replaced.

 

Can I still receive the $20 Shell Gas Card, 250 Pacific Points, and 20% AK Discount Card if I come to AK directly and have not contact with my Village Mayors Office? Will my Village Mayors Office still receive credit?

Yes. There will be blank vouchers at the Atkins Kroll service desk that you can fill out to credit your village mayor’s office and earn the $20 Shell Gas Card, 250 Pacific Points, and 20% AK Discount Card.

 

When does this Village Outreach Program end?

The Village Outreach Program will run from October 1, 2021 ~ December 31, 2021.

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