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Very good place for beginners when it comes to buying a car & thanks to Craig Cruz, Ms Elaine, and Kat Palomo for the best assistance.

Such a great experience from start to finish! Carlo was incredibly thorough, patient, and sooo easy to work with, especially with how many times I changed my mind about which car I wanted! I never once felt rushed or pressured. He even came in on his day off to help me explore other options when the car I initially chose didn’t have the exact color and interior combination I wanted! Also, shoutout to my friend Tia, their Marketing Manager, for bringing me in and recommending BMW! So happy with my decision and the entire experience. Highly recommend! ❤️

The excitement was worth the wait, thank you Denise and Elaine for walking me through the process and finding the right car for my family and I. Greatly appreciated🫶 if youre looking to get a car on your budget, Ask for Denise😊

Jason sold me a new Tacoma. The whole experience was great. Clear, accurate communication every step of the way. No hidden up charges. I paid exactly what he told me at the beginning. Truck was ready for pickup exactly when they said. It was waiting out front—serviced, cleaned, and full of gas! Thank you, Jason!

Nice Clean place and Great selection of cars and sales consultants will go above and beyond to make sure your experience is great.

Compared to the last 4 times I came for service I didn’t wait as long. I didn’t bother completing a survey in the past however I want to say that waiting over an hour is unacceptable. Also being the one to call to check if my vehicle is ready for pick up is unacceptable as well. Thank you to Shorlyn & Jason for assisting me today.

I just want to say a huge thank you to Eddie Wagthuth for making our car buying experience such a great one! He was incredibly helpful, honest, and patient with all the questions I had throughout the process. He made everything smooth and stress free for both me and my wife. We truly appreciate his professionalism and the excellent customer service he provided. Highly recommend Eddie to anyone looking to purchase a vehicle!

Hafa adai AK, Thank you for the car service today. Staff did not waste any time doing what they needed to do.The customer service was/ is always well appreciated. Thank you and see you next time.

The Amazing Customer Service from the beginning of my visit to the time we checked out, The Service was EXCELLENT..🫠🙏💯♥️🤘 My Service rep.Ms Keisha Valencia 🫠 Thank you for explaining everything after service was completed on my 2023 Toyota PrepRunner. AMAZING Customer service as well.

We want to personally extend our sincere appreciation to Tracy Perez who provided us with an excellent services on our previous purchases on a 2025 Tacoma and a 2025 RAV4. Tracy was very instrumental in making sure our vehicles were delivered in a timely manner. We want to also her for referring us to John Kim on the new purchase of a 2026 Lexus GX550. When I walked in the Lexus Showroom I was greeted by John Kim with a very warm welcome and had knew me by name. He exactly knew what our needs was. So he took us to the lot ... Read More

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Google - Nov 7, 2026

We want to personally extend our sincere appreciation to Tracy Perez who provided us with an excellent services on our previous purchases on a 2025 Tacoma and a 2025 RAV4. Tracy was very instrumental in making sure our vehicles were delivered in a timely manner. We want to also her for referring us to John Kim on the new purchase of a 2026 Lexus GX550. When I walked in the Lexus Showroom I was greeted by John Kim with a very warm welcome and had knew me by name. He exactly knew what our needs was. So he took us to the lot where the vehicle that we were interested in and there we did a test drive. We decided to make the purchase and John made sure the vehicle was prepared for delivery. With Tracy working with John we were able to get the vehicle delivered in a timely manner. We commend Tracy and John for providing a far and beyond quality services. Thank you very much to both of you.

Ms. Denise is a AK senior sales consultant who shows genuine concern to her clients. She makes sure that her clients needs are addressed promptly. My family appreciates all her assistance.

Denise at AK is awesome. Great service, professional, and fast.

My experience for Denise is a big AoK you really know how to speak to your costumers the right way/words to say and most of al there's always a BIG smile 😀 on your face

Great service from Ms. Carly Su Zheng for exceptional costumer service.

Had a great experience. Keisha was very helpful & communicated well with me throughout the service experience.

Jason Sablan is awesome! Great customer service. Thank you!

Just wanna give a big shout out to Eddie and Annabelle over at AK Toyota for helping me get my very first vehicle from a dealership. They're were very professional and patience with me. They answered all my questions and added the extra packages that I wanted and even let me drive it for a second time. Kammargar! #EddieTruth 😎🤙🏾

A huge thank you to Mar for making our car-buying experience such a great one! She was incredibly helpful, responsive, and attentive throughout the entire process. She made everything easy and stress-free, and we truly appreciated her patience and excellent customer service. Overall, it was a wonderful experience, and we couldn’t be happier! We love our GX 550. Thank you again, Mar, for going above and beyond. Highly recommend!

We just bought a car from Eddie, and we couldn’t be happier! From the moment we started talking with him, he made us feel comfortable and never pressured us into anything. He was so patient, helpful, and genuinely cared about making sure we found the right car for us. Buying a car can be stressful, but Eddie made the whole experience so much easier and enjoyable. We really appreciate the time and effort he put into helping us. Thank you so much, Eddie, for taking such good care of us! We absolutely love our new car and would definitely ... Read More

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Google - Oct 31, 2026

We just bought a car from Eddie, and we couldn’t be happier! From the moment we started talking with him, he made us feel comfortable and never pressured us into anything. He was so patient, helpful, and genuinely cared about making sure we found the right car for us. Buying a car can be stressful, but Eddie made the whole experience so much easier and enjoyable. We really appreciate the time and effort he put into helping us. Thank you so much, Eddie, for taking such good care of us! We absolutely love our new car and would definitely recommend you to our family and friends!

I just want to take this time to express my gratitude to Ms. Denise David for helping me get into our brand used truck. Hassle-free, smooth process from start to finish and kept us updated throughout and even showed us a picture of where the truck was at in the process, which was very assuring and thoughtful of her that she took that extra step. 10/10 service and took home our truck very pleased. Please please go see her for all your used/new vehicle needs!

Had my car serviced @AK and pleased with the quick and efficient service, #Mr Jason Sablan (advisor).

This is our second time purchasing a car from Mr. Jon Sevilla, and once again, he exceeded our expectations! We were deciding between the Toyota Highlander and the 4Runner, and Jon took the time to thoroughly explain the pros and cons of each vehicle, helping us make an informed decision without ever making us feel pressured. He guided us through every step of the process, from getting pre-approved to financing and eventually taking our new car home. What truly sets Jon apart is his sincerity. You can genuinely feel that his goal isn't just to sell you a car, ... Read More

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Google - Oct 31, 2026

This is our second time purchasing a car from Mr. Jon Sevilla, and once again, he exceeded our expectations! We were deciding between the Toyota Highlander and the 4Runner, and Jon took the time to thoroughly explain the pros and cons of each vehicle, helping us make an informed decision without ever making us feel pressured. He guided us through every step of the process, from getting pre-approved to financing and eventually taking our new car home. What truly sets Jon apart is his sincerity. You can genuinely feel that his goal isn't just to sell you a car, but to make sure you receive the best possible customer service and have a great overall experience. Even when there was a hiccup with our car pick-up, he was honest and transparent about the situation. He made sure to explain everything we needed to know about the vehicle and even offered his assistance after the sale. We would also like to give a special mention to Elaine, the Business Manager, who made the financial side of the process so easy to understand. She explained everything clearly and was never pushy when it came to offering add-ons. Instead, she took the time to make thoughtful recommendations based on what she genuinely believed was essential for our car. She was incredibly friendly, accommodating, and a pleasure to deal with. Her approach made our second car-buying experience even more enjoyable! I'm honestly not surprised that Jon has so many clients waiting for him. His dedication, honesty, and genuine care for his customers make him a true asset to AK. Together, Jon and Elaine made what can sometimes be a stressful process feel smooth, comfortable, and enjoyable. Thank you once again, Mr. Jon Sevilla and Elaine! We truly appreciate your excellent service and all the effort you put into making our experience a great one. Highly recommended! – The Evaristos

Mr. Jason Sablan matched the best customer service I’ve experienced on Guam. Please give him the merit he deserves. All around outstanding service provided by AK’s staff. Thank you, keep up the great work!🙏🏽👊🏽

I had an excellent experience purchasing my vehicle at Atkins Kroll Guam. A special shoutout to Jason and Rods for their outstanding customer service. They were both very friendly and welcoming from the moment I walked in. They were professional, knowledgeable, and incredibly helpful throughout the entire process, making the overall experience smooth and pleasant. I highly recommend Jason and Rods to anyone looking to purchase a vehicle. Thank you, Jason, Rods, and the entire Atkins Kroll Guam team for making this such a great experience!

We had an absolutely great experience working with Eddie at Atkinson Kroll Toyota! From start to finish, he was professional, friendly, knowledgeable, and genuinely cared about making sure we found the right vehicle for us. He made the entire process smooth and stress-free, took the time to answer all of our questions, and never made us feel pressured or rushed. It’s not every day you come across someone who goes above and beyond for their customers, but Eddie definitely did. His customer service was outstanding, and we couldn’t be happier with our experience and our new vehicle. If ... Read More

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Google - Oct 30, 2026

We had an absolutely great experience working with Eddie at Atkinson Kroll Toyota! From start to finish, he was professional, friendly, knowledgeable, and genuinely cared about making sure we found the right vehicle for us. He made the entire process smooth and stress-free, took the time to answer all of our questions, and never made us feel pressured or rushed. It’s not every day you come across someone who goes above and beyond for their customers, but Eddie definitely did. His customer service was outstanding, and we couldn’t be happier with our experience and our new vehicle. If you’re looking to purchase a vehicle from Toyota, I highly recommend asking for Eddie. You won’t be disappointed! Thanks again, Eddie, for making this such a great experience!

Denise David is the Best Salesperson anyone would on their team. From test drive to closing of documents, she was there every step of the way. A feeling that makes you very special. She has been my Salesperson for over a decade now and I’ll keep going back for her professionalism and knowledge of the vehicles she sells. Thank you, Denise! Always a pleasure meeting with you. Sincerely, Mr. Jesse & Christine Cruz

Reann assisted my Wife and I recently, in Purchasing a brand used Vehicle, and was very professional and answered our every question expeditiously. From viewing the vehicle to picking it up, Reann displayed exemplary customer service. I highly recommend Reann for all your vehicle purchases at AK!

✨A HUGE SHOUTOUT TO MR. EDDIE & MS. ELAINE✨ We want to give a big THANK YOU to Mr. Eddie and Ms. Elaine for making our car shopping experience such an amazing one! From start to finish, they were so helpful, accommodating, and wonderful to work with. They made the entire process smooth, stress-free, and enjoyable! We truly appreciate your time, patience, and excellent customer service! 🙂 Thank you both for helping make our experience the BEST!

Keisha is great and helps in every way possible...

I had a great experience buying a car for the first time with AK. Staff are very friendly and helpful. My salesperson was Denise David. She goes above and beyond to give her customers a smooth and satisfying experience in purchasing a car. She has great response times and ensures your needs are well taken care of. When I first came in looking for a vehicle, she assisted with me for 3 hours and was patient the whole time. It's no wonder she won Pika's Best Car Salesperson for 2026. If you're looking to purchase a vehicle, I highly ... Read More

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Google - Oct 27, 2026

I had a great experience buying a car for the first time with AK. Staff are very friendly and helpful. My salesperson was Denise David. She goes above and beyond to give her customers a smooth and satisfying experience in purchasing a car. She has great response times and ensures your needs are well taken care of. When I first came in looking for a vehicle, she assisted with me for 3 hours and was patient the whole time. It's no wonder she won Pika's Best Car Salesperson for 2026. If you're looking to purchase a vehicle, I highly recommend AK and Denise.

Everyone is so very nice and great customer service! Jayson and Keisha and the person doing the check ins are super nice. No matter how busy they are, they never fail to treat everyone nicely!

Need a car? Go see Denise. She will hook you up! She's the best salesperson and knows what it means to find exactly what you are looking for.

What an outstanding service we received from Rod. He made our experience of buying a car extremely enjoyable. Every time I had a question, he was very detailed with his answers. When Rod did not know the answer, he always checked with someone else to make sure we get the right info. Thank you, Rod and Atkins Kroll

Thank you Si Rod at AK for a smooth transaction of our spanking gorgeous 2025 Toyota 4Runner. A surprise purchase for my husband Ray.

Denise made buying a 2026 Tacoma TRD PRO which is the truck of my dreams an absolute breeze! She was incredibly prompt, flexible with my schedule, and maintained complete professionalism throughout. She made the entire process smooth and completely stress-free. I highly recommend working with Denise if you want a top-notch experience!

Carlo Guanlao made our experience becoming first time owners of not just one, but two BMW’S easy breezy. He is an awesome person who not only is a friend but became family. Who knows you may come across him walking around the car lot and end up going home with a new BMW! Of course shout out to Ms. Annabel from finance, Ms. Yuni & Andy Pak for also being apart of our BMW journey. 🫶🏼

I would definitely recommend Ms. Denise. As a first time car buyer, she made the process feel very smooth and easy. And was able to find the perfect car that suited me. If you ever need someone to find the one for you she is the person to go to! Thank you again!! 😁😁

Made an appointment the day before typhoon and they were still quick and thorough! Jason was my service guy and was awesome. Hardworking team! Thanks AK

First time at AK Service, check in was fast. Everyone was well informed. Keisha, especially, was great - she answered all my questions and was very professional.

Had a great experience. Keisha was really helpful.

Really badddddddddd service about drop off.

I love Guam so much simple life here.

⭐⭐⭐⭐⭐ Outstanding Service from Denise at Lexus! I had an excellent experience purchasing my 2025 Lexus NX 250, thanks to Denise! She was incredibly kind, professional, and knowledgeable throughout the entire process. She took the time to answer all my questions, explain the details, and make sure I felt comfortable and confident with my purchase. Denise went above and beyond to make the experience smooth, stress-free, and enjoyable. Her friendly attitude, attention to detail, and genuine commitment to customer satisfaction truly exceeded my expectations. I highly recommend Denise to anyone looking to purchase a Lexus. She is a true professional who makes her ... Read More

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Google - Oct 11, 2026

⭐⭐⭐⭐⭐ Outstanding Service from Denise at Lexus! I had an excellent experience purchasing my 2025 Lexus NX 250, thanks to Denise! She was incredibly kind, professional, and knowledgeable throughout the entire process. She took the time to answer all my questions, explain the details, and make sure I felt comfortable and confident with my purchase. Denise went above and beyond to make the experience smooth, stress-free, and enjoyable. Her friendly attitude, attention to detail, and genuine commitment to customer satisfaction truly exceeded my expectations. I highly recommend Denise to anyone looking to purchase a Lexus. She is a true professional who makes her customers feel valued and well taken care of. Thank you, Denise, for making my Lexus NX 250 purchase such a wonderful experience!

Ms. Denise, I am thrilled & blessed for crossing paths with you onto my first car journey. You have made this experience for me as smooth and assuring as possible. The process was overwhelming as a first time buyer with no credit but along the way, it worked out in the end. I asked, and you provided. I wanted a used vehicle RAV4 & in color black and it just so happen it was the last in stock. Every day is truly a blessing. We thank you so much Ms. Denise for your utmost help ❤️ this is for our guardian ... Read More

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Google - Oct 10, 2026

Ms. Denise, I am thrilled & blessed for crossing paths with you onto my first car journey. You have made this experience for me as smooth and assuring as possible. The process was overwhelming as a first time buyer with no credit but along the way, it worked out in the end. I asked, and you provided. I wanted a used vehicle RAV4 & in color black and it just so happen it was the last in stock. Every day is truly a blessing. We thank you so much Ms. Denise for your utmost help ❤️ this is for our guardian angel 😇 watching over us all!

Ak Service is constantly improving the service, efficiency and hospitality. Recently greeted by Chloe and Jeanette as well as Kiani, Dan. On both service days 10/6 and 10/9. They went around the customer service lobby to constantly update their customers on the status of the service, offering water, and snacks. Most importantly, making sure to constantly keep clients abreast of service status. Impressive! Kudos to the team. 3 Toyota's! They mean what they say - Symbols of Trust! And Go see Duane Calvo to buy a car!

Big thank you to Mar and Dom for making our purchase of our Lexus IS 350 F SPORT such a memorable experience! It was our first time meeting Mar and Dom, and from the moment we walked in, they made us feel so welcome. They were both friendly, professional, patient, and genuinely cared about helping us through the entire process. While waiting for bank approval was definitely a nerve-wracking part of the journey, Mar and Dom consistently followed up with us and kept us updated every step of the way. We were so grateful for their dedication, communication, and support throughout ... Read More

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Google - Oct 7, 2026

Big thank you to Mar and Dom for making our purchase of our Lexus IS 350 F SPORT such a memorable experience! It was our first time meeting Mar and Dom, and from the moment we walked in, they made us feel so welcome. They were both friendly, professional, patient, and genuinely cared about helping us through the entire process. While waiting for bank approval was definitely a nerve-wracking part of the journey, Mar and Dom consistently followed up with us and kept us updated every step of the way. We were so grateful for their dedication, communication, and support throughout the process. We absolutely love our new Lexus! 🥰 If you're looking to purchase a Lexus, we highly recommend Mar and Dom. Their exceptional customer service and commitment to their clients truly made all the difference. We'll definitely be sending our friends and family their way. Thank you again, Mar and Dom, for helping make this such a special experience!

Great service I'm happy

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in ... Read More

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DealerRater - Sep 26, 2026

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in action in the Service Department for the first time, and I was so impressed with how professionally she handled herself. She was courteous, helpful, and attentive, and it was great to see her providing such a positive customer experience. Thank you to Dan, Kiani, and the entire Atkins Kroll Service Department for making every visit a pleasant one. Excellent customer service and people who truly care about their customers and their vehicles make all the difference. ⭐️⭐️⭐️⭐️⭐️

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I just heard 1 of ur workers on guam tell a old couple to walk upstairs and he said "you'll be fine " That is just rude I think they were trying to get a car happy

I was disappointed with my service today. I returned my car on time for an appointment scheduled for 10:15 AM and used the shuttle to get home. At around 2:56 PM, I called to follow up and was informed that my car was still pending. I called again at 4:07 PM to request a shuttle and spoke with a woman named Hazel. At 4:48 PM, I called again, but this time a different woman answered, and I was checking on the shuttle. I was confused about why my request was sent but I did not receive a response. The third call frustrated me. I ... Read More

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Google - Aug 25, 2026

I was disappointed with my service today. I returned my car on time for an appointment scheduled for 10:15 AM and used the shuttle to get home. At around 2:56 PM, I called to follow up and was informed that my car was still pending. I called again at 4:07 PM to request a shuttle and spoke with a woman named Hazel. At 4:48 PM, I called again, but this time a different woman answered, and I was checking on the shuttle. I was confused about why my request was sent but I did not receive a response. The third call frustrated me. I was surprised to learn that I had to wait until the next day to pick up my car when I had called at 4:07 PM, and it seemed like the other side was not responding. I received a call at 5:20 PM saying my car was ready for pick-up, but I was still waiting for the shuttle. Then I got another call stating that I needed to be there before 6 PM to pick up the car. I wonder if the manager, Grace, was aware of the situation and what her staff was doing. I am looking for ways to improve this experience, as it has been the worst I have encountered during my visits. There seemed to be many excuses and delays, especially concerning the shuttle request, which required manager approval at the last moment. This situation felt very personal, especially since my child was waiting for me to pick her up.

As a former business owner, I believe in writing good reviews when the experience is excellent and taking up problems directly with the business when it isn't. Unfortunately, AK is not willing to stand behind an expensive mistake made by one of its employees. We have brought our Lexus to AK for service and repairs for the past five years, and we also bought my husband's car here, so we have been loyal customers. A few months ago, the service advisor recommended a set of repairs and told us to order the parts ourselves and have them shipped ... Read More

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Google - Aug 12, 2026

As a former business owner, I believe in writing good reviews when the experience is excellent and taking up problems directly with the business when it isn't. Unfortunately, AK is not willing to stand behind an expensive mistake made by one of its employees. We have brought our Lexus to AK for service and repairs for the past five years, and we also bought my husband's car here, so we have been loyal customers. A few months ago, the service advisor recommended a set of repairs and told us to order the parts ourselves and have them shipped to us for AK to install. My husband reviewed the parts list and said he didn't think they were correct for the car — and that they were considerably more expensive than what he believed we needed. We checked with the advisor, who assured us the list was right. When we came to pick up the car, the advisor told us some of the parts couldn't be installed and that different ones would be needed. We asked what to do with the parts we had already bought and were told we could return them to the supplier. After a long email chain and a good deal of wasted time, the supplier informed us that the parts were not returnable: the boxes had been opened, and electrical components are final sale. We went back to AK and spoke with the service advisor and then the manager, who was friendly and told us that mistakes happen and that they would give us a discount on parts and service. Mistakes do happen. But as a former business owner, I also know that you absorb the cost of your employee's error and keep the customer — particularly a customer who has spent tens of thousands of dollars with you. The new estimate was for parts priced well above what the correct ones would have cost online, plus another eight hours of labor, with a 10% discount applied. Had the mistake not been made, the labor would have been an hour at most, since the car was already apart. We are also left holding $1,300 in parts we cannot use. AK's suggestion was that we sell them on Craigslist — for what, $200, given that they are specialized parts for a high-end car that almost no one is looking for? We wrote back that this wasn't going to work for us. We received no reply, and the WhatsApp conversation has since been deleted on their end. We are frustrated and disappointed by how this was handled, and I am now inclined to make my next car one I don't have to bring to AK.

I’m giving this dealership 2 stars because the information I received about my repair and warranty coverage was inconsistent and frustrating. On August 3, 2026, at 10:16 a.m., I made an appointment through the dealership’s website for August 5 at 8:00 a.m. regarding my 2019 Toyota RAV4, which was showing diagnostic code P2681-15. This code is tied to Toyota Customer Support Program 24TE04. Under this program, qualifying vehicles are eligible for secondary coverage for 10 years from the date of first use or 100,000 miles, whichever occurs first. I also left a message explaining my situation. Mariejol Celso called me back and said the ... Read More

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Google - Aug 5, 2026

I’m giving this dealership 2 stars because the information I received about my repair and warranty coverage was inconsistent and frustrating. On August 3, 2026, at 10:16 a.m., I made an appointment through the dealership’s website for August 5 at 8:00 a.m. regarding my 2019 Toyota RAV4, which was showing diagnostic code P2681-15. This code is tied to Toyota Customer Support Program 24TE04. Under this program, qualifying vehicles are eligible for secondary coverage for 10 years from the date of first use or 100,000 miles, whichever occurs first. I also left a message explaining my situation. Mariejol Celso called me back and said the service department would verify whether the diagnostic code was P2681-15 and that, if confirmed, the repair would be covered. I dropped off my vehicle on August 5 at 7:37 a.m. and spoke with service advisor Jason Sablan during the drop-off process. Afterward, I used the dealership’s shuttle service to get to my workplace, which was convenient and greatly appreciated. At 11:17 a.m., Jason called and said the repair was not covered and that the required part was not on hand. He quoted me $242 for parts and $661 for labor and also told me that I would need to pay an $89 diagnostic fee. I returned to the dealership and picked up my vehicle at around 12:30 p.m. Luckily, a different service advisor, Keisha Valencia, assisted me. She reviewed the invoice and asked the technicians to verify whether the diagnostic code I had provided was correct. After the technicians confirmed the P2681-15 code, she spoke with the warranty department and explained that my vehicle should qualify for secondary coverage under Customer Support Program 24TE04, pending final approval. Once approved, the dealership will order the part and repair my vehicle. In the end, I did not have to pay the $89 diagnostic fee. However, I am now wondering what the diagnostic fee was supposed to cover when the specific code I mentioned while making the appointment had apparently not yet been verified. It was only after Keisha reviewed the invoice and asked the technicians to confirm the code that the applicable coverage was properly investigated. I appreciate Keisha for taking the time to review the invoice, confirm the diagnostic code with the technicians, and check the applicable coverage. I also appreciate the shuttle service to my workplace and Mariejol for initially explaining the coverage process. However, customers should not receive completely different answers depending on which employee or service advisor assists them. The inconsistent information caused unnecessary confusion and could have resulted in me paying more than $900 for a repair that should be covered. I hope management improves communication among the service advisors, technicians, and warranty department and ensures that applicable warranty and customer-support coverage is properly verified before customers are told they must pay.

This lounge does car maintenace on the side . Be prepared to wait an eternity for your car to be ready. Bring a sleeping bag and a tablet with lots of movies. Step 1. Show up early for your appontment then wait an hour in your car to drop off the keys. Step 2 drink a few free coffees while you wait another hour for the guy to call your name and verrify that you want the same maintenace that your wanted two weeks ago when you made the appointment. Step 3 go get a long lunch at Dennys to kill some time. Step 4 ... Read More

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Google - Jul 10, 2026

This lounge does car maintenace on the side . Be prepared to wait an eternity for your car to be ready. Bring a sleeping bag and a tablet with lots of movies. Step 1. Show up early for your appontment then wait an hour in your car to drop off the keys. Step 2 drink a few free coffees while you wait another hour for the guy to call your name and verrify that you want the same maintenace that your wanted two weeks ago when you made the appointment. Step 3 go get a long lunch at Dennys to kill some time. Step 4 drink a few more free coffees wait two more hours. Step 5 watch a video on your phone of a guy completing the maitenance you needed in 12 minutes. Step 6 think about switching to hot chocolate since you had to much coffee today. Step 7 ask about your cars status they will say that they are busy today and dont know if its even been started yet. Step 8 die of old age

I do not want to give Toyota Service even one star. I do not want compensation—I simply want people to know what happened to me. My vehicle developed a key detection/start issue while driving. After that, I brought it in for service four separate times, yet the problem was never fixed. I was repeatedly told different things, and eventually I was told that my warranty had expired. Most recently, Toyota kept my vehicle for two weeks. When I went to pick it up so I could return to work, I was shocked by its condition. I had left ... Read More

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Google - Jun 15, 2026

I do not want to give Toyota Service even one star. I do not want compensation—I simply want people to know what happened to me. My vehicle developed a key detection/start issue while driving. After that, I brought it in for service four separate times, yet the problem was never fixed. I was repeatedly told different things, and eventually I was told that my warranty had expired. Most recently, Toyota kept my vehicle for two weeks. When I went to pick it up so I could return to work, I was shocked by its condition. I had left my vehicle clean, but it was returned looking as if it had been driven through mud and dirt. The wheels were covered in mud, and the vehicle looked nothing like the one I had dropped off. The service department told me the vehicle had not been driven. However, my vehicle is equipped with a dash camera. When I checked the footage, there were multiple recordings showing the vehicle being driven. What makes this even more concerning is that the mileage remained exactly the same. How is that possible? This entire experience has left me extremely angry and disappointed. I trusted Toyota with my vehicle, but after multiple unsuccessful repair attempts and seeing the condition in which my vehicle was returned, I have completely lost confidence in both Toyota's service department and the brand itself. I will never purchase another Toyota, and I will never use Toyota service again. I am not a mechanic and do not have extensive knowledge about vehicles, which makes this situation even more frustrating. I feel that I was treated unfairly. My advice to others is simple: be very careful when leaving your vehicle for service. Document everything, take photos, record your mileage, and protect yourself. What happened to me should not happen to any customer.

Sold me a bmw with a leaking coolant

Booked a 9am appointment for oil change for my 2011 Toyota Prius 6/10/2026 came in 8:55 was told to park my car at service lane. Entered their service area waited no one said anything 9:40am I took my car and left they don't prioritize their booked appointments. It takes how long for one to inspect the car ,then the people inside walking in and out side of their cubicles.. What is the point of booking a appointment when you need to wait to be serviced?🤦🏻‍♂️ I called Cars Plus in Maite went there 10:15am my car was done at 10:50am ,no b.... Read More

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Google - Jun 10, 2026

Booked a 9am appointment for oil change for my 2011 Toyota Prius 6/10/2026 came in 8:55 was told to park my car at service lane. Entered their service area waited no one said anything 9:40am I took my car and left they don't prioritize their booked appointments. It takes how long for one to inspect the car ,then the people inside walking in and out side of their cubicles.. What is the point of booking a appointment when you need to wait to be serviced?🤦🏻‍♂️ I called Cars Plus in Maite went there 10:15am my car was done at 10:50am ,no b.s. no excuses straight forward what needs to be done...I'd recommend car's plus Maite look for Aris, Betty Ann or any service advisor they are up and willing to assist you..👍 I advise others to research outside shops or other dealers that can do their car services. It doesn't matter if you finance or purchased the car from AK other shops do detailed paper work just as Ak does for its services.🫡 Research and call other shops because they are more efficient and can provide you with better service and probably a good turnaround time. It doesn't mean you're voiding your cars warranty for a oil change, engine flush, transmission flush, alignment or even a brake pad replacement. Read your dealership fine print line contract where you signed upon taking delivery of your vehicle whether its a Toyota or a Hyundai You'll void your warranty if you modified your vehicle's suspension, lowered or lifted, modified force induction to the engine..drive your car over 3 feet of water causing your engine to hydrolock...Take the time to know more about your car and what needs to be done to it by following your owner's manual ,the fact is if you don't know much about your car service advisors will recommend services your car may not need...🤔 My experience with AK was upsetting, the old school workers did a better job and knows how to time manage their booked appointments. .. or is it because the car is a Toyota booking a appointment means you need to wait ,wasted my minutes there...😡 I'd do service there again once I get a Lexus because they know how to time manage their booked appointments....😏

Terrible and inefficient wait time. Had a scheduled appointment at 0900. Waited 1 hour just to check in, and that was only because my wife went up and asked them. Instead of having some attendant take your vehicle information down, why don’t you just have the owners fill out the paperwork and turn it in to check the vehicle in. Once that’s done the attendance can drive the car into the garage. Then the “General Service” that comes with purchasing a vehicle takes 3 hours to do, and still waiting? This place is a joke and unfortunately it has no competition ... Read More

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Google - Jun 4, 2026

Terrible and inefficient wait time. Had a scheduled appointment at 0900. Waited 1 hour just to check in, and that was only because my wife went up and asked them. Instead of having some attendant take your vehicle information down, why don’t you just have the owners fill out the paperwork and turn it in to check the vehicle in. Once that’s done the attendance can drive the car into the garage. Then the “General Service” that comes with purchasing a vehicle takes 3 hours to do, and still waiting? This place is a joke and unfortunately it has no competition so they don’t care. Only Toyota dealership on Guam, so they can treat you any way they want and charge you an arm and a leg.

To Whom It May Concern, I am writing to formally express my disappointment regarding my recent purchase of a BMW X6 and the manner in which the post-sale issues were handled by your dealership. When purchasing a luxury vehicle such as a BMW, customers expect a level of professionalism, communication, and customer service that reflects the premium reputation of the BMW brand. Unfortunately, my experience has fallen far below those expectations. At the time of delivery, it was disclosed that my vehicle was missing required BMW software that should have been installed prior to delivery. This information was not provided ... Read More

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Google - May 15, 2026

To Whom It May Concern, I am writing to formally express my disappointment regarding my recent purchase of a BMW X6 and the manner in which the post-sale issues were handled by your dealership. When purchasing a luxury vehicle such as a BMW, customers expect a level of professionalism, communication, and customer service that reflects the premium reputation of the BMW brand. Unfortunately, my experience has fallen far below those expectations. At the time of delivery, it was disclosed that my vehicle was missing required BMW software that should have been installed prior to delivery. This information was not provided until I was preparing to take possession of the vehicle. Had I known beforehand that the vehicle was not fully ready, I would have expected the issue to be resolved before delivery rather than discovering it at the last moment. What has been even more disappointing is the dealership’s lack of communication and responsiveness regarding the software installation. Weeks turned into months with little to no proactive updates. My wife and I repeatedly sought information regarding scheduling and completion of the installation, only to receive inconsistent information and unclear guidance. The appointment scheduling process was confusing and misleading, resulting in unnecessary inconvenience and frustration. When my wife brought the vehicle in for service, no member of management was available to personally assist her, explain the process, or provide reassurance regarding the situation. As a customer who invested a significant amount of money into a premium luxury vehicle, I expected management to take ownership of the issue and ensure that my family was properly taken care of. Instead, my wife was left without direction and without the level of customer service one would reasonably expect from a luxury dealership. Adding to our disappointment was the loaner vehicle provided during the service period. We were informed that an equivalent or higher-class loaner vehicle would be made available. However, the vehicle provided was noticeably lower in class and did not reflect the commitment that had been communicated to us. This further contributed to the feeling that our concerns were not being taken seriously. While we appreciate the gesture of providing BMW luggage as compensation, we do not believe it adequately addresses the overall experience. The issue extends beyond the software installation itself. It encompasses months of delays, poor communication, lack of management involvement, confusion surrounding scheduling, inconvenience to my family, and failure to deliver the level of customer care promised by the BMW brand. Luxury vehicle ownership is about more than the vehicle itself—it is about the customer experience. Unfortunately, this experience felt less like dealing with a premium luxury dealership and more like dealing with a second-hand dealership where customer concerns are addressed only after repeated follow-ups. That is not the standard BMW advertises, nor is it the standard customers expect when making a significant investment in one of your vehicles. My wife and I simply expected transparency, accountability, professional communication, and customer service consistent with the BMW name. Regrettably, we did not receive that experience. I respectfully request that dealership management review this matter and provide a meaningful resolution that appropriately reflects the inconvenience, frustration, and lack of professionalism we experienced throughout This process.

I had an 11am appointment. Dropped my car at 10:45. Didn't get checked in until 11:45. It was just basic service, oil change, tire rotation. I didn't get a call until 3:45. I got there at 4, another 30 minutes until any employee showed up. I'd rather pay for service than deal with this level of incompetence. Wasted day, rude employees, for just the basics.

I dropped off my car for service on April 29, 2026 at 11:00 AM. Along with the services and diagnostics I requested, my service advisor, Maribel, told me it would take about four hours and that I’d receive a call when the car was ready. Unfortunately, I never received any call or even a text update that entire day. The next morning (April 30 around 8:30 AM), I tried calling Maribel directly but got no answer. I then called the main line and spoke with another staff member, who said she couldn’t reach my advisor because she might be assisting another customer. She ... Read More

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Google - Apr 29, 2026

I dropped off my car for service on April 29, 2026 at 11:00 AM. Along with the services and diagnostics I requested, my service advisor, Maribel, told me it would take about four hours and that I’d receive a call when the car was ready. Unfortunately, I never received any call or even a text update that entire day. The next morning (April 30 around 8:30 AM), I tried calling Maribel directly but got no answer. I then called the main line and spoke with another staff member, who said she couldn’t reach my advisor because she might be assisting another customer. She checked with a technician and told me they were just then installing the battery and would let me know if the car would be ready before lunch. My main issue is the lack of communication. If someone had contacted me the day before, I could have made arrangements to get to work. Instead, I was left without a car and without any updates. There was also no apology or effort to offer a solution for the inconvenience. Overall, very disappointed with the customer service experience.

If you want to get your service done here, i must warn you that they use the pari pari system. Those that arive later than you will get their vehicle service earlier than you just because they know someone in the company. I had appointment at 9, but the car only was ready at 4. But another guy came at 10:30 but his car was finished at 2, just cause he was pari with a technician in the building

Service here is slow. You would think there would be more service advisors attending to their customers, but half of the desk are empty. I feel there is no coordination here.

Lady with blonde highlights at the Toyota service department needs some customer service skills, rude and looks like she doesn’t even want to be here.

Your service "advisors" need better training in customer care and service

Took my car in for routine oil change, advised that I'll wait for my car as I had other errands and appointments to make. I was seen at 8:06 and waited till 10:12 for my oil change. Never met with my service advisor either. Asked another service advisor James how much longer for the wait, come to find out my car was done, and my service advisor who is Harley never called or informed me that it was ready. But wait here's the kicker, It stated on my invoice that all fluids were topped off, nope none was done. No ... Read More

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Google - Mar 26, 2026

Took my car in for routine oil change, advised that I'll wait for my car as I had other errands and appointments to make. I was seen at 8:06 and waited till 10:12 for my oil change. Never met with my service advisor either. Asked another service advisor James how much longer for the wait, come to find out my car was done, and my service advisor who is Harley never called or informed me that it was ready. But wait here's the kicker, It stated on my invoice that all fluids were topped off, nope none was done. No wiper fluid, and my radiator fluid is low, im sure the other fluids they said were topped off was not done either. Hate that this is a reoccurring issue with ak toyotas service for as many as 15 years with toyota being a brand of choice for me I always have issues and problems after the fact that they service my car. 😕

Atkins Kroll Used Car Department purchased my vehicle 19 Jan 2026 as I was not returning to Guam. Jon Sevilla was very helpful with this sale and let us know that checks are cut on Friday’s. Because we were scheduled to leave on Thursday 22 Jan 2026 we agreed that they will mail the check to us. We returned home on 21 Jan 2026 and anxiously await some sort of communication that the check was mailed out. On 27 Jan 2026 I texted Jon Sevilla asking if the check was mailed out, he responded the next day along with a USPS tracking #. Every day we checked the ... Read More

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Google - Mar 7, 2026

Atkins Kroll Used Car Department purchased my vehicle 19 Jan 2026 as I was not returning to Guam. Jon Sevilla was very helpful with this sale and let us know that checks are cut on Friday’s. Because we were scheduled to leave on Thursday 22 Jan 2026 we agreed that they will mail the check to us. We returned home on 21 Jan 2026 and anxiously await some sort of communication that the check was mailed out. On 27 Jan 2026 I texted Jon Sevilla asking if the check was mailed out, he responded the next day along with a USPS tracking #. Every day we checked the USPS tracking # and the status was always not available as the item as not been received (by USPS). On 2 Feb 2026 we texted Jon with a screen shot of the USPS tracking status and asked for an updated status. Jon inquired with the administrative sales clerk for status. On or about 6 Feb 2026, Jon spoke to the administrative department and they stated that they will mail the check out on Monday 9 Feb 2026 and Jon will get back to us on the tracking #. On 10 Feb 2026, Jon texted that they had to send the envelope to Morrico Equipment to mail out because their machine was out of stamps/cash!!!. On 12 Feb we received a text with the USPS tracking and confirmed that it is the same as the first USPS tracking provided with a status that the item is received and is being process by USPS. Skip the anxiety and sleepless nights we received the check on 19 Feb 26. ALMOST ONE MONTH LATER! So the way I understand this the delay was with Atkins Kroll administrative support staff. Upon receipt of the envelope, check was made on “28 Jan 26” Wednesday not Friday. I see a postage date of “02/05/2026” another “02/10/2026” and a round black stamp dated “11 FEB 2026”. Unacceptable that it took this long to mail out the check. 0 STAR to Atkins Kroll Administrative Sales Support Staff. Improvement in the availability of tools and materials should always be available for uninterrupted support to both customers and employees.

Leo was very unprofessional

Hard to get a hold of someone and can't leave a message because the recorder is full.

Service department- please work on your process of check in and check out. Arrived on time to drop vehicle off. Waited almost 2 hours just to receive check in paperwork so I could return to work. Then, was advised car was ready for pick up. Waited another hour plus after re-arriving and signing in to pick the vehicle up. Strongly considering just paying to have my oil changed elsewhere just so I don’t have to miss over a half day of work again to do this, as well as my spouse missing several hours if work also to give me ... Read More

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Google - Feb 2, 2026

Service department- please work on your process of check in and check out. Arrived on time to drop vehicle off. Waited almost 2 hours just to receive check in paperwork so I could return to work. Then, was advised car was ready for pick up. Waited another hour plus after re-arriving and signing in to pick the vehicle up. Strongly considering just paying to have my oil changed elsewhere just so I don’t have to miss over a half day of work again to do this, as well as my spouse missing several hours if work also to give me a ride. It’s unacceptable to have these lengthy waits when you have an appointment, please improve the process. On the positive side staff was helpful when I explained that I needed to go back to work.

I regret purchasing my vehicle from AK. It made me gain trust towards the body shop and let me tell you.. I regret choosing this body shop. The work done on my vehicle ( 2020 Hyundai Elantra ) was poorly executed and did not meet basic workmanship standards. Despite it being for repaired for a claim for the damage on my left rear door, I received my vehicle with additional overspray all the over the vehicle which indicates they did not mask & cover the vehicle properly. The one that shows the most over spray was on left rear bump & front left ... Read More

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Google - Jan 14, 2026

I regret purchasing my vehicle from AK. It made me gain trust towards the body shop and let me tell you.. I regret choosing this body shop. The work done on my vehicle ( 2020 Hyundai Elantra ) was poorly executed and did not meet basic workmanship standards. Despite it being for repaired for a claim for the damage on my left rear door, I received my vehicle with additional overspray all the over the vehicle which indicates they did not mask & cover the vehicle properly. The one that shows the most over spray was on left rear bump & front left fender. When I reached out to my advisor & the body shop manager to have the issues corrected, the matter was not handled appropriately. It took 3 trips to the body and for me to finally give up on this shop because on the last trip, my car ended up having more damages on left side/rear bumper & above the left front fender. 1st trip- 4 days 2nd trip- 1 day 3rd trip- 6 working days 2nd & 3rd trip w/ no courtsey vehicle. This experience was frustrating and disappointing. I would not recommend this shop based on the quality of work and lack of accountability.

Worst place ever. Every time I need to go there it's a complete nightmare. They book you for a specific time and then you get there on time and have to wait an hour (sometimes two) to get checked in. If you need to bring your car in for maintainance preoare to waste the entire day there becausr the shuttle service is not that good either. One day I waited 2 hours to get out if that place but instead I had to call my husband who left work to pick me up. So I wasted his time too.

If I could leave a zero star review I would. ***BUYER BEWARE*** The TMS sensors for my 2014 Toyota Scion were changed out locally by a shop I have used for years. Unfortunately the new sensors would not register on their scanners after installation. I still like the shop, it just is what it is. So that leads me to checking with a total of 7 shops today to try and find someone that could reprogram the sensors after they were installed. The service counter agent was friendly but after speaking with the shop informed me they would want 120 a tire so $480.00 ... Read More

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Google - Sep 23, 2025

If I could leave a zero star review I would. ***BUYER BEWARE*** The TMS sensors for my 2014 Toyota Scion were changed out locally by a shop I have used for years. Unfortunately the new sensors would not register on their scanners after installation. I still like the shop, it just is what it is. So that leads me to checking with a total of 7 shops today to try and find someone that could reprogram the sensors after they were installed. The service counter agent was friendly but after speaking with the shop informed me they would want 120 a tire so $480.00 for something I KNOW takes 10-15 minutes top with the scanner. I attempted to explain this to the agent who insisted that all four tires would have to come off my car and the senors be removed so they could scan them and it would be a minimum of 2 hours of labor. I asked him what he was smoking and walked out angry. On my way home there is a Mom & Pop tire place that was my 7th stop for the day and they did have the scanner needed and it took all of 10 minutes and cost me $65.00 This dealership is just full of thieves. My prior experience was 2 years ago. I took in a 2012 Toyota Scion because the AC blower was acting up and got a quote of $750.00 to fix it. The part was marked up 300% from what you could get it on amazon or ebay. I told them I would have to think about it. Interestingly enough as I am standing next to my car out front the mechanic who had looked it was going on his lunch break and he came over and said, "Hey, watch this." At this point he opens the passenger door and bangs on the underside where the blower is as hard as he could and it magically started blowing out forceful cold air. That was 2 years ago and it has not had a problem since. At this same visit the counter agent said the mechanic had noticed a couple of drops of oil on the engine and that I should get my head gasket fixed for 2-3 thousand dollars since it was going to fail.....also a lie. There is never any oil under the car in the concrete driveway and it continues to run perfectly. Stay away from this dealership that is full of crooks.

Respect to all! Please, be careful, When checking documents from some managers in Toyota service. Today they tried to convince me, That for each situation during diagnostics they take 89 dollars... For each, gentlemen! Moreover, initially diagnostics from bumper to bumper is declared as 89 dollars and it should be carried out completely, according to all Toyota standards. It is sad that some managers think differently. Respect yourself and your expenses))

If you ask for a “no-parts letter” for any sort of recall, they’ll tell you to drive in because they don’t have the capability to email it.

purchased a brand new rav4.. they keeps on delaying the availability of the car. after 3 days of waiting they told us we’re lacking documents for the bank. then when we got the car, there’s already 16miles on it, scratches and muddy tires and still they claim its brand new??? we just need a car asap (recently moved to the island) and don’t want to undergo with the ordeal again, we would return the car! I stopped taking pictures of the flaws because it makes my BP go high!

Terrible experience. Annika Cruz lacks basic communication skills and customer service. She seemed visibly unhappy to be there, and it showed in how she treated me. I arrived 15 minutes early for my service appointment and made it clear that I would be waiting for my car. After two hours with no update, I found out my car had already been finished and parked. Instead of informing me, Annika decided to go on her break and just left me sitting there — even though I was right in front of the counter the entire time. To make it worse, they falsely documented ... Read More

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Google - Aug 4, 2025

Terrible experience. Annika Cruz lacks basic communication skills and customer service. She seemed visibly unhappy to be there, and it showed in how she treated me. I arrived 15 minutes early for my service appointment and made it clear that I would be waiting for my car. After two hours with no update, I found out my car had already been finished and parked. Instead of informing me, Annika decided to go on her break and just left me sitting there — even though I was right in front of the counter the entire time. To make it worse, they falsely documented that they called me to notify the car was done. My phone had no missed calls, and again, I was literally sitting right there. This kind of service is unacceptable. If you care about your time and experience, avoid dealing with Annika Cruz.

Due to unsatisfactory service department. And unable to satisfy customers.

I’ve been trying to have the pearl white paint peeling issue resolved for the past 12 months. The staff here seems to be more qualified in unprofessional practices such as unreturned emails and phone calls and as low as blocking or screening inquiries I have made where or I would have to use a different email account just to get my message sent. So if anyone Toyota or Lexus having paint prematurely peel or chip , just do research on ZKG PAINT RECALL and more then likely it should have been covered for free but the local Guam dealership it seems ... Read More

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Google - Mar 10, 2025

I’ve been trying to have the pearl white paint peeling issue resolved for the past 12 months. The staff here seems to be more qualified in unprofessional practices such as unreturned emails and phone calls and as low as blocking or screening inquiries I have made where or I would have to use a different email account just to get my message sent. So if anyone Toyota or Lexus having paint prematurely peel or chip , just do research on ZKG PAINT RECALL and more then likely it should have been covered for free but the local Guam dealership it seems is relying on us local customers being kept in the dark so the coverage can expire which in some cases it has. NO LETTER SENT OUT TO CAR OWNERS ABOUT THE FACTORY RECALL AND COVERAGE AND THE RUN AROUND FOR THOSE THAT KNOW!!! *** I wonder how many vehicles have actually been addressed and my guess would be maybe one who so happens to work for the dealer. Great brand. Shitty dealer hands down!!!!

I purchased a used 2017 Nissan Versa from AK in May 2022 with 33k miles. First problem happened on August, 2023 safety switch faulty but after repair another problems again on October 28, 2024, the car began jerking, and the check engine light came on. After diagnosing the issue on October 30, 2024, AK informed me via email that the problem was related to the ignition coil and spark plug, and that the engine required a decarb and air filter change. I agreed to the repairs, as they assured me the ignition coil and part of the labor would be covered under the extended warranty I purchased ... Read More

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Google - Feb 20, 2025

I purchased a used 2017 Nissan Versa from AK in May 2022 with 33k miles. First problem happened on August, 2023 safety switch faulty but after repair another problems again on October 28, 2024, the car began jerking, and the check engine light came on. After diagnosing the issue on October 30, 2024, AK informed me via email that the problem was related to the ignition coil and spark plug, and that the engine required a decarb and air filter change. I agreed to the repairs, as they assured me the ignition coil and part of the labor would be covered under the extended warranty I purchased from them. I even bought the other necessary parts that were not covered by the warranty and provided them to speed up the repair process. However, after the repairs were completed, AK claimed that my car was losing power and that the ECM was faulty, requiring further inspection. After waiting 2-3 weeks for the inspection, the advisor informed me that the issue was now due to corrosion on one of the harness in the engine bay, which might not be covered under the extended warranty. This was frustrating, as they should have thoroughly checked everything before providing an incorrect diagnosis. Despite my repeated calls just to get an updates, I have not received update with clear information regarding the status of my car. It feels like they are trying to take advantage of me while my car continues to worsen, and I feel scammed. I’ve tried to remain patient and calm, but this situation has become overwhelming. As of February 20, nearly four months after my car was left with AK, it still isn’t fixed, and I’ve received no update on its status. I’m extremely frustrated. I trusted AK, which is why I purchased another car from them, despite it not being their brand. Since they sold me the car with their extended warranty, I expected them to diagnose and resolve the issues. Now, I’m deeply disappointed. Update: I received a call from Advisor they sent my car over to Nissan and they sent me an Estimate for same repair Job they perform in AK why do they need to perform same thing. This is ridiculous. which is mean they didn't perform correctly and making so much excuse. Another Update: I picked up my car on 3/25/2025 after the repair of 4 ignition coil and spark plugs changed did also engine running decarb, changing engine air filter. However, after 7 day engine light came back on again so i message the service advisor regarding the problem she told me to bring in the car in after bringing my car to AK again the told me that due to the misfires it caused damaged to catalytic converter and upstream downstream O2sensor. And won't cover by the extended warranty. And they were telling me catalytic converter parts it self is $5000. Very very upset and frustrating. With the milage of 44k only. They should’ve check before selling to the customers a faulty used car.

Appointment scheduled at 10:30am for a recall. I was told my truck should be done by 2pm. I didn’t get a call back till 4pm and then was told it would not be ready till the following day! Still no clear understanding of why it took so long when I had an appointment scheduled. And then I had to call the following day to ask if it was done. I received no call back. Very disappointing service.

Trying to reach the service department, Ray specifically for a part that was scheduled to come in back in September. Trying to get back to him several times to see if I can cancel for a refund. Can't contact him or haven't heard back from anyone from the department after reaching out several times.

Had an appointment for 1030. Arrived at 1015. Standard service and was not seen until 1115. Came back at 2 o’clock and told me it’ll be another 2 hours .. I don’t know why you even make an appointment. Saw a person just walk in and they took care of them. No organization.. again I don’t know why you make an appointment. Oil changes and inspections are tough these days

Called AK Guam Parts department and spoke to "Oliver." First off, he was very rude, kept interrupting me when I was trying to explain what part I needed, did not pay attention much to my parts need, kept interrupting and asking for my VIN# which I explained I didn't have or know off the top of my head (since my vehicle was at a mechanical shop). I proceeded by telling him that my vehicle should be in the service system and he could look it up... Bottom line, Oliver was very rude and impatient; he should not ... Read More

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Google - Dec 10, 2024

Called AK Guam Parts department and spoke to "Oliver." First off, he was very rude, kept interrupting me when I was trying to explain what part I needed, did not pay attention much to my parts need, kept interrupting and asking for my VIN# which I explained I didn't have or know off the top of my head (since my vehicle was at a mechanical shop). I proceeded by telling him that my vehicle should be in the service system and he could look it up... Bottom line, Oliver was very rude and impatient; he should not be representing the good name that AK has built; AK management, please evaluate this individual (Oliver in the Parts Department) and have him educated in good customer service relations. He is a poor representation of the quality that AK solicits. Thank you! PG (long-time AK Guam customer)

My car was to be repaired. Took several weeks to receive the parts. Took a few days to repair and when picking up my car, they advised me that they missed ordering a part. They said they’ll order it and have it aired, but it’ll take a month to receive and then the inconvenience of again dropping it for repair and having to use a loaner is unacceptable for this brand. Very unfortunate. I’m disappointed.

Used car sales never picks up phone. Poor customer service

I thought Rev and Tax was bad until I experienced the AK service department line...

I got my 2017 Yaris serviced here since it is a Toyota, and i got a more major service since i bought the car on marketplace and i wanted to see what i needed to get done if theres anything wrong with the vehicle and i thought, might as well get my oil changed and wiper blades replaced, the whole service costed me almost $500 which I paid but when i checked the receipt and they charged me almost $100+ to get my wiper blades replaced, which i was taken aback by but i didnt complain, maybe they were good ones? But when ... Read More

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Google - Sep 26, 2024

I got my 2017 Yaris serviced here since it is a Toyota, and i got a more major service since i bought the car on marketplace and i wanted to see what i needed to get done if theres anything wrong with the vehicle and i thought, might as well get my oil changed and wiper blades replaced, the whole service costed me almost $500 which I paid but when i checked the receipt and they charged me almost $100+ to get my wiper blades replaced, which i was taken aback by but i didnt complain, maybe they were good ones? But when i got my car back the box for the wiper blades were still in my car (with my old ones inside) along with other trash like juice box, which was not mine, and an empty bottle of oil i think? it was a mess and for a service that was definitely not cheap i would expect at the very least no trash (thats not mine to begin with) to be there. The service advisors are so snobby and act like theyre on such a high horse, my mom needed to get her battery replaced for her 2019 Rav4 and they quoted her over $600, just to change the battery, so we just got it done elsewhere because that is way too much. I like that they have free coffee though lol. I wish i took a picture of the state my car was in, but at the time i didnt think anything of it until my coworker pointed out that that shouldnt be normal.

I made a service appointment scheduled for 10am on 8/27 via the website for an oil change. NOWHERE on the website explains that when you head to AK for service, they intend to keep your car for the entire day for ANY and ALL service. The rep I spoke to mentioned this up front - they will keep my car and my service advisor will call me throughout the day to give updates on my car's status. When I had mentioned that this effectively meant the appointment was pointless, the rep actually said "well, its like the doctor. When ... Read More

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Google - Aug 27, 2024

I made a service appointment scheduled for 10am on 8/27 via the website for an oil change. NOWHERE on the website explains that when you head to AK for service, they intend to keep your car for the entire day for ANY and ALL service. The rep I spoke to mentioned this up front - they will keep my car and my service advisor will call me throughout the day to give updates on my car's status. When I had mentioned that this effectively meant the appointment was pointless, the rep actually said "well, its like the doctor. When you go to the clinic, they settle you in and do paperwork, then eventually you see the doctor." I can guarantee that if a doctor actually functioned this way - show up for an appointment and then at some point in the next SEVEN HOURS they'll get to you, calling you throughout the day- nobody would ever go to that doctor. This business practice is dumb and bad and appointments should at the VERY LEAST be given a basic timeframe. If you can't meet an appointment, why allow them to be booked at all? Update: Went through their one-star Google Reviews and it turns out not only has this been a problem with their previous customers, its been an ongoing problem for YEARS! AKs customer service rep even has the audacity to claim in replies that they will look into the process and not a single thing appears to have changed in at least FIVE years! I've heard of measure twice, cut once, but this sloppy level of customer service (if you could even call it that) only happens when there's a monopoly on business - no one around is forcing them to actually get any better because they know you eventually have to accept their awful terms and pay a premium for it!

BEWARE OF TOYOTA SALESMAN SCAMMING YOU!! We had purchased a Tacoma last year (2023) from Jason C. Tyquiengco. There was a promotion of a free Toyota Canopy with purchasing the Tacoma in Septemenber 2023, so we made a deal in late September for it. Since we ended up getting the car in October, Jason says that the canopy is all gone and that the promotion had switched to a cooler. Seems like a classic “Bait and Switch Scam” which lead to an argument with my husband and Jason. My husband didn’t want to purchase the car anymore, but since Jason made ... Read More

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Google - Aug 21, 2024

BEWARE OF TOYOTA SALESMAN SCAMMING YOU!! We had purchased a Tacoma last year (2023) from Jason C. Tyquiengco. There was a promotion of a free Toyota Canopy with purchasing the Tacoma in Septemenber 2023, so we made a deal in late September for it. Since we ended up getting the car in October, Jason says that the canopy is all gone and that the promotion had switched to a cooler. Seems like a classic “Bait and Switch Scam” which lead to an argument with my husband and Jason. My husband didn’t want to purchase the car anymore, but since Jason made us put a deposit down to reserve the car, we felt trapped. So I ended up asking Jason how much that canopy would cost normally, and he said $650. I said I would purchase it and to quickly resolve this situation, so we ended up getting the car. But this year (2024) as we came in to buy myself a new car, we noticed Jason acting strangely. I told my husband about what happened last year with the canopy and so we talked to the managers at Atkins Kroll about it. We later find out that the Canopy is only worth $385 and Jason charged me $650 for it, plus he never gave us the free cooler that should have come with the purchase of the Tacoma truck last year. It appears that he SCAMMED an innocent customer by overcharging for a Toyota Canopy, plus stealing the Promotional Toyota Cooler from us. We tried talking to the managers there about the situation but they didn’t help us, and it felt like we were being racially discriminated by them. So we had to talk to the Director of Sales (Tom Mazzei) who was able to finally resolve the issue. If you ever have any issues with any of the carsalesman at Toyota, I would not talk to any of the managers there. We talked to (Mark R. Estrada and Jesse C. Quenga) who did not help us and tried to cover up what had happened. Instead you should go directly to speaking to the Director of Sales who finally helped us. We got the difference back ($650 - $385) for the overcharged canopy and the promised free cooler from last year, finally. There seems to be a big problem with the management system there at Atkins Kroll, and there clearly seems to be a problem with racism towards customers by the 3 employees we encountered there (Jason C. Tyquiengco, Mark R. Estrada and Jesse C. Quenga). I always thought Atkins Kroll had a good reputation on this island, but after this, not anymore.

Beware of Larry in Lexus Service… Get your facts checked before you go to see what your car needs and what the average cost is on island. If not, he will “con-vince” you that the most expensive service is what your car needs after warranty.

Total Rip off!!! Be sure you know your stuff before you go there or else you will be taken advantage of. Sucks that this is the only Toyota company in Guam. Share for awareness. Beware! I don’t even want to give a star but no choice to leave a review. Sad, sad, sad- do better Toyota Guam!