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Customer Testimonials
I want to sincerely thank Ms.Denise for all of her help throughout the process. She took the time to walk me through every step, answered all of my questions, communicated clearly and promptly, and provided all the information I needed. Also, Ms. Annabelle on the other hand for her help to seal the deal! Thanks to both of their professionalism, support, and excellent communication, the entire process was smooth, and quick. I truly appreciate their excellent customer service and highly recommend working with them!
We had an excellent experience purchasing our BMW, thanks to Mar and Denise!
Mar provided outstanding customer service from start to finish. She was always available to answer our questions, incredibly friendly, responsive, and genuinely helpful throughout the entire process. She’s a true go-getter who made everything feel smooth and stress-free.
Denise’s knowledge of the BMW brand was exceptional. She took the time to explain the vehicle’s features and made sure we felt confident with our purchase. Her expertise and professionalism were greatly appreciated.
We highly recommend asking for Mar and Denise if you’re looking for ... Read More Google - Jun 30, 2026
Highly recommend working with Denise! She went above and beyond to help me find the perfect car for me and my family. Excellent communication, friendly attitude, and absolute professionalism from start to finish!
I had an outstanding experience purchasing my vehicle from AK Lexus Guam, thanks to Kat Palomo and Mar. From the moment I walked into the dealership, they were professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure.
Kat and Mar took the time to answer all of my questions, explained every feature in detail, and made sure I felt comfortable throughout the entire process.
Their exceptional customer service, honesty, and attention to detail made what could have been a stressful experience enjoyable and seamless. They went above and beyond to make sure I was ... Read More Google - Jun 29, 2026
Buying a new car that would fit the needs of my growing family was made easy with the help of AK superstars, Craig Cruz and Marites Velasco. They were both so easy to work with, knowledgeable about all the car models I had interest in, and answered all my inquiries to help narrow down my vehicle selection. The duo made my decision to purchase a Lexus GX550 a no-brainer. Overall, top tier service and memorable experience. Thanks again, Craig and Mar!
Shena San Nicolas and Elaine San Nicolas made it easy and comfortable on my purchase today! Thank you!!!
I’d like to thank AK Toyota for everything they did to helping me choose the right vehicle for me and my family… most especially huge thank you to Carol and Mar Velasco. I couldn’t have done it without you both. I would recommend everyone to seek assistance in the near future with the help of these two individuals. I would for sure be looking forward to getting another vehicle with you both. Thank you and God Bless.
I had a very great experience here at AK with Miss Cathy Ignacio. She's very accomodating and answers all my questions clearly. Great job!
Mr John Kim is a professional salesman, attentive, knowledgeable and highly respected. Hopefully you find an excellent compensation to recognize his service.
Mike Borja is an excellent person to work with.
all good
Amazing costumer service!
Thank You Cathy Ignacio and Annabell Bonner for a great experience of a lifetime. You both have been very helpful with the experience of helping us get into a new vehicle.
My family had an outstanding experience purchasing our new Lexus RX 350, and I want to specifically recognize Marites Velasco for her exceptional service!
From the beginning, Mar was professional, knowledgeable, and incredibly patient throughout the entire process. We had a lot of questions and took my time making decisions, but she never made me feel rushed or pressured. Instead, she took the time to address all of my concerns and made sure we were comfortable every step of the way.
What impressed me most was her dedication to her customers. On the day of delivery, Mar stayed late to release ... Read More Google - Jun 19, 2026
Excellent assistance from Carole Gaerlan. Really makes it easier to get a car. Little to no road bumps along the process. 100% recommend her to help you get the car you need.
Thank you to Kim B. & Jon S. for such a seamless car buying experience! Kim has been amazing from my the start. What started as “Hopefully we can be approved” to “What color do you want” has been truly effortless. We had originally went to Prestige but was given the run around for a week. One message to Kim & everything just took off. Even with her transitioning us to Jon for the appointment to sit down and do paperwork, seamless! There are no amount of words to explain how deeply grateful we are to these two individuals. Thank ... Read More Google - Jun 18, 2026
Shout out to John Kim for providing a very professional service! Thank you👍
Thank you so much to Ms. Cathy Ignacio . We moved to Guam from Texas and I really wanted a car from Ak Toyota and that’s when I was able to get help from Ms.cathy Ignacio . She’s very nice and understanding and the process was so fast . If you are looking for a car go to ms.cathy Ignacio she’s the best . Thank you again Ms.cathy Ignacio
(Translated by Google) Whenever I buy a new car, my top priorities are a good car and a friendly salesman. This time, I met a great salesman named Jhon Kim, so I had a very pleasant experience purchasing a new car. He was kind and gave me a lot of useful information. (Original) 매번 새차를 살때 첫번째로 고려하는 것이 좋은차 그리고 친절한 세일즈맨인데 이번에는 좋은 세일즈맨 Jhon Kim을 만나서 기분 좋게 새차를 구매 했네요....친절하고 좋은 정보도 많이 주고...
Catherine Ignacio she a nice and good assistant
quick and friendly assistancr
Went to follow up on missing part. Ms Evelyn did her best to track it down. Once found, she ensured the process was smooth.
I highly recommend Denise to anyone looking for a salesperson who is professional, trustworthy, and genuinely cares about her customers. She exceeded all of my expectations, and I am extremely grateful for her outstanding service.
Excellent, friendly, detailed
She was friendly and very helpful🤍
Huge shoutout to Mar for the excellent service! Buying a car can be stressful, but Mar made it incredibly easy and enjoyable. Very professional, helpful, and attentive to every detail. Highly recommend asking for Mar if you want an honest and smooth car-buying experience!
I would like to express my sincere appreciation to Mrs. Monaleight Cing for her excellent service in helping us get our new car. From start to finish, she was very friendly, professional, and easy to work with. She took the time to explain everything clearly, answered all of our questions, and made the entire car-buying process smooth and stress-free.
Her positive attitude and genuine care for her customers made us feel comfortable and confident throughout the experience. She went above and beyond to help us find the right vehicle and ensured that we received the best possible service.
Thank you, ... Read More Google - Jun 4, 2026
Amazing staff. Thank you Mr. Carlo Guanlao and Ms. Marites Cruz for your help and assistance on getting our new 2026 BMW X3 😍😊😍 and for our new 2026 BMW M2 😊😍😊
Good service, reliable, professional and responsive Mr. Felix Gan is a very good man. He is the one that help me get my first Car on Guam. And I’m very thankful to this man for make everything easy for me..
John Kim at AK Lexus was extremely helpful in acquiring my Lexus NX 350. He teamed up with his fellow sales staff Carly Zheng to help me get the best trade in value for my Hyundai. These are 2 special people! I recommend going to them directly if you’re looking for a new Lexus or BMW!
Shoutout to the amazing ladies Maritess “Mar” Velasco and Carole Gaerlan for making my car buying experience smooth, stress-free, and truly memorable. If you’re thinking about purchasing a Lexus, Mar is definitely the person to see. As a first-time Lexus owner, I really appreciated how knowledgeable, patient, and attentive she was throughout the entire process. She took the time to walk me through all the car’s features and made sure I felt comfortable and confident with everything before driving off. Highly recommend Mar and Carole for anyone looking for exceptional customer service and a seamless car buying experience.
We were shopping for a used vehicle and was helped by Mike Borja and Carly Zheng. Carly was able to show us a few other vehicles and was very helpful and we were able to decide on a certain one which Carly helped initiate our purchase. Mike helped us with the purchase process as well as the finalization which was very smooth and stress free. He was always very helpful and provided updates and communicated very well. We had an overall great experience at AK and I will be returning for my next vehicle purchase.
I had a fantastic experience buying my car from jon sevilla. From the moment I arrived, they were attentive, respectful, and genuinely listened to what I was looking for. I never felt rushed or pressured into making a decision. The entire process was smooth, transparent, and hassle-free. I highly recommend jon sevilla to anyone in the market for a new or used vehicle!
She’s a very good sales rep Catherine Ignacio 😁😁
With our recent purchase at AK, our sales representative, Mr Jose “Jon” Sevilla, ensured we would go home with a vehicle that fit our needs. He listened to what we were looking for and what was within our budget.
The processing went smoothly all the way to the day we picked up our vehicle. Jon took the time to show us all the features of our newly owned Tundra, further including if any questions arise, he is available anytime.
It’s been over a month now and Jon has kept his word being very helpful by taking my husband’s ... Read More Google - May 28, 2026
I recently had the pleasure of getting a 2026 Toyota tacoma from JON “Jose “ Sevilla & been working with Jon “Jose “Sevilla from the very first time I stepped onto the lot when I first purchased my 2024 Toyota corolla he made me feel welcome and never pressured me into a decision Jon was highly knowledgeable , patient and completely transparent about the pricing and paperwork the whole process was stress free & smooth . He went above and beyond to make sure I got exactly what I wanted ☺️ even when we went to finance department , everything was fast and clear no hidden fees &... Read More Google - May 28, 2026
Excellent service, excellent coffee. The new paint looks fantastic. XB looks like new. Special recognition for Helen Bella (708) for alerting me to the recall, taking care of the rental, and just being all around a great help.
I called Jon Sevilla, and told him that my daughter was looking for a car and she knew what she wanted. He sent us a link which made the process so smooth and easy. He found a lender that fit my daughters needs, and within days, my daughter was driving away in the car she had her eyes set on, the 2026 Toyota Rav4. Jon made buying a car such a great experience. I highly recommend that anyone looking to purchase their new car, look for Jon Sevilla, not only did he make the purchase of a vehicle effortless, he doesn’... Read More Google - May 28, 2026
I would like to give a big shout out to a very good friend of mine. Jon Savilla from Atkins Kroll Guam for giving me outstanding service in all my automotive needs. From start to finish Jon has been working with me to get in my new 2026 Toyota Corolla. Even with my doubts in getting the car, Jon has kept me in the most highest spirit and gave me the confidence to move forward. It was just a month ago on this day when Jon fulfilled his promise in putting me in my new 2026 Toyota Corolla. I thank the Lord ... Read More Google - May 28, 2026
Got my 2026 toyota corolla at AK. My salesman Mr. Jon Sevilla helped me out. From showing me the car to answering my questions before purchasing my car. Mr. Sevilla was very professional. I would recomend Mr. Sevilla to my friends and family. Cathy Jackson
It was a great experience. Ma’am Catherine Ignacio was very friendly, and she made the whole process smooth and easy.
Evelyn Castro has been a tremendous help and I really think anyone that stops by Atkins should ask for her assistance!!
Mona was the absolute best. She made my experience with buying my very first car so much easy and better than I would have ever expected.
Ms. Mona is hands down THEE BEST! She has an amazing customer service & she made everything smooth & comfortable. With her help, I was able to purchase my wife's dream car, 2026 4RUNNER. Thank you so much Mona, my family & I appreciate you!
Yesterday May 30, 2026 as requested I returned to the service department and was greeted by a lady named Grace and she showed respect and ensured I was taken care of. Also I would like to give a 5 star rating to the person who was there through the entire process of me buying the 2026 Lexus NX 350. That person was John Kim from the Lexus sales department. Atkins Kroll Toyota and Lexus should be proud of these two individuals and ensure all employees strive to provide that type of customer service, they showed me how customers should be treated.
Marites Velasco gave us the great experience of buying a car. She gave us her patience and shared her knowledge of Lexus. We were given the chance to test drive vehicles we thought of choosing. Ultimately LEXUS IS300 was the one! Thank you Mar for your excellent service!!!!
First time buyer and i couldn’t ask for a better person to help with the whole process. Thank you so much Shena for making my first experience purchasing a new fantabulouse. Appreciate you so much.
Tracy and Elaine were both great. Made my experience purchasing my new vehicle smooth and worry free. Tracy is very accommodating. Thank you for the great service.
Ms. Evelyn Castro provided excellent service and timely notification of our paint warranty. Thank you
Bought a brand new car thanks to Ms. Carole, Ms. Elaine, and Ms. Maritess. Huge help in helping me understand while also guiding me through the whole process. 10/10 experience!
Like to dedicate my appreciation to Justin Carsula from Chevy service side for the wonderful service and was very helpful also answers all my questions very well and was very perfessional and very attentive to what I ask for thank you JUSTIN CARSULA.
Mike Borja is the best!! Super helpful and super accommodating!
thank you ak and thanks more salesman jojo 🏆
Was helped right away, didnt have to wait long. Everyone is friendly. Great service all around.
I had an amazing experience working with Shena at Atkins Kroll Guam to get my new Prius. From start to finish, she made the entire process incredibly smooth. Shena was always quick to respond to my questions and kept me updated every step of the way. When it came time for delivery, everything went perfectly. If you are looking for a new vehicle and want someone who is professional, attentive, and highly efficient, I cannot recommend Shena enough!
1st time buying buying a car. Sales Assistance Craig Cruz welcome us warmly and was very attentive to our inquiries. Showed us the Chevy Trax and we fell in love with it. Mr. Cruz made the whole process seamless and very easy to understand.
After getting most of the initial paperwork done, we headed to see the business manager. Ms. Elaine San Nicolas welcomed us with a big smile and bubbly attitude that made me feel at ease and not anxious to be approved or not. Of course at first I didn't get approved cause of my personal credit ... Read More Google - May 21, 2026
Outstanding service by both Tracy and Dominic Perez. These two have been my champions since 2005.
Evelyn Castro at Chevrolet Atkins Kroll provided excellent customer service. She was very cheerful, patient, and helpful throughout the entire process. She took the time to answer all of our questions clearly and made sure we felt comfortable and informed every step of the way. Her positive attitude and professionalism made the experience smooth and stress-free. We truly appreciate her kindness and dedication and highly recommend her to anyone visiting Chevrolet Atkins Kroll.
Huge Shoutout to our reps Jon Sevilla & Mar Velasco at AK !! Process was smooth & the communication was top tier with the days leading up to picking up our vehicle !! Definitely grateful to you both for helping us and walking us through everything !!
Great service as usual, staff are very friendly and professional. Follow ups are always on point. Mr. Nededog was very attentive and professional, Mrs. Grace made sure that my truck was ready and her follow up was very thorough.
I love AK Service! Very friendly staff, smooth process, cozy waiting area, complimentary drinks, and service didn’t take too long.
Was given a lot of great info that I needed to know. Great customer service from beginning to end!
Thank you to Craig Cruz for helping us get our new car. Not only did he provide us with details but ensured that we were taken care of and always went above and beyond. We left AK not only with a new pair of keys but with a new friend who had us laughing through the entire processing and paperwork which made it easier and Fun!!
Big big thank you to Michelle Aguigui and Mr Kim with the purchase of my NX350.Michelle was so accommodating and patient with me since I was indecisive between 4 runner or Lexus.Mr Kim was also so nice and friendly when schooling me on my new car components.I will make sure to inform my family and friends to see you guys when choosing AK for their vehicle.
Big thanks to MIKE "TRD" BORJA & ELAINE SANNICOLAS for their help in getting a new car. From a thought to a phone call to driving away with my new car, they have made the process both quick and easy. In and out within 4 days. They are the Best team at AK, 100% recommend going with them for any of your automotive needs. 💯
Denise made this process go as smooth as I wanted, fast, efficient and listened to all my questions and inquiries and very responsive. I would refer her to any of my friends and family. Thank you!
James Nededog at service. Excellent service, going above and beyond for his customers. And huge shoutout to Denise David for the smooth and quick transaction for the Lexus. She continues to reach out even after the purchase to ensure everything is okay.
Sales Advisor : Mr. Felix “TOP” Gan 💪🏼 My wife & I were so worried we’d get declined yet again when trying to trade in our vehicle for a bigger model. From start to finish Mr. Felix has always addressed any concerns we had, kept us updated about the processing of our paperwork & so much more. Huge thank you to him & Ms. Tess for the excellent customer service they have provided. We’ll definitely help send more clients your way 👌🏼
Ms. Carole was very professional and reliable. She made the buying process easy and stress-free.
I enjoyed the customer services everyone was so helpful made sure I knew what I was getting.
My name is Mel Santos and I would like to give a big THANK YOU to Katherine Palomo and Elaine San Nicolas for a stress free experience with my purchase of a Tacoma double cab pickup.... Their knowledge of the vehicles and of the financial aspect of the process was brought down to my level of knowledge.... Their patients with me on choosing the vehicle I wanted was what I admired, after showing me a couple vehicles and rejecting....They just kept on looking which I thought I would be doing myself which is the stressful part for me....I ... Read More Google - May 5, 2026
Thank you Denise for everything, you are the best!!!
Keisha 💪🏾 for the win. 🥇 AK Toyota Service is exceptional in the sense that they understand that even on their busiest days they can provide a gesture of love towards my family. Thank you 🙏🏽 for your good hospitality and quality service to our vessel of adventures.
See Tracy Perez and John Kim for all your car needs. Best in the bizz.…. Dominic Perez will help you walk out there with the best rates and packages. Couldn’t have been a more easier way: great experience all around
I heard about the first time buyers program roughly two weeks ago and was interested, I had no credit and no money to put down. Confidence was low and dreams were rich, luckily I came across Jaden R. Cruz ! I’ll tell you this, you’ll never find a representative like her, she made it be known that she’ll move mountains to help us, made us feel heard and cared for. My other half and I recently got a baby who’s 5 months and we were in a Mitsubishi Mirage and if you know then you know it’s ... Read More Google - Apr 30, 2026
As a third time buyer, this was the first time i’ve had excellent experience! It was my first time at AK and I was just planning on looking around. Originally my family and I usually go to another dealership so I was hesitant.
My other half and I were greeted with amazing customer service by Jaden! (IG: drivewithjaden) We were just wanting to know what the process was like and what kind of cars were available for us. With how amazing Jaden was, we were hooked! She was able to get us my dream car (a 4Runner). We walked ... Read More Google - Apr 30, 2026
I have a wonderful experience with Lexus, Ms. Mar assisted us from start to finish, she’s amazing in every step of the way, very responsive and accommodating, always updating us in every situation there is. Her patience is above and beyond expectations, every concerns we have, she made sure it’s addressed and taken care of in a timely fashion. You need a ride? See Ms. Mar at AK Lexus, “HIGHLY RECOMMEND”.
Ms. Mar is a 5 Star for sure, the only downside is we found few unsatisfactory details on the car which I don’t put the blame on ... Read More Google - Apr 30, 2026
I had an excellent experience working with Mar at Lexus. She made the entire process smooth and very fast. Mar was incredibly accommodating, addressing all my concerns and answering every question I had with patience and professionalism. I truly appreciate her support and would highly recommend her to anyone looking for a hassle-free car buying experience.
👍🏾
Mives fast and very helpful
Evelyn was so professional and explained how the process works. Amazing customer service.
Rich, Evelyn, and Helen at the Body & Paint Department hooked it up with the best service! Definitely recommend AK to anyone who needs repairs!
Denise was amazing she made all my transaction very smooth. She assisted me with everything i need to know and get me through the process very Well.KUDOS to her thank you very much
My experience with Larry, has always been great, he’s very detailed, and open with you on suggestions that best fits your need.
Super helpful and knowledgable on cars. Super friendly as well!
I’ve been an Lexus client for quite some time. Outstanding service every visit. The Lexus advisors are professional, friendly, and always make an effort to acknowledge my presence even on busy days. Greeting me by name makes for a more pleasant visit. Larry, Cameron, and Austin are all excellent, and it’s clear the team works well together and supports one another. Special thanks to Dawn for introducing himself. He is very personable and made a great impression. Wishing him the best in leading such a strong, capable team.
I always have a great experience thanks to Cameron at Lexus. He genuinely cares about his customers and goes out of his way to make sure everything is done right. His effort to improve both quality and service really shows. Highly recommend working with him!
Shout out to my service advisor Shorleen Taman for her assistance and great customer experience she provided me today! She made my visit as smooth as possible. She kept me updated on the progress and if anything changed she communicated with me in a timely manner! Thank you again for your time and assistance! I will definitely be back to see you again in the future!
Today Mr. Dan Bersamin, Toyota Service Advisor assisted me as I brought my son’s car in for oil change. He was very courteous, professional and very attentive. He also proved feedback on the status of the vehicle which made me happy. Keeping the open communication with the customers was a great feeling and relieved knowing that they are on top of what is going on. I praise Mr. Bersamin and with hopes that everyone will follow his lead. This is what customer service is all about.
I also would like to acknowledge Ms. Grace Flores for giving me updates ... Read More Google - Apr 10, 2026