Customer Testimonials
Had a great first car buyer experience with AK Guam! Worked with Ms. Carole Gaerlan to walk me through the paperwork and insurance all in house within the dealership. Process was easy and quick with the help of staff. I highly recommend AK Guam for first car buyers!
Service is way faster than before.
Mike Borja was an amazing representative. If I had a question, he had an answer. Always greeted with a smile and a great attitude. I have no complaints with his service. Kept me updated with the status of my new car while it went through maintenance and detailing before actually driving it off the lot. I couldn’t have asked for a better experience and I 100% recommend his service for anyone looking to shop with Atkins Kroll.
I truly appreciate the excellent customer service I received from Duane Calvo, Elaine San Nicolas and Pat Sayama They went above and beyond to help me in every way, answered all of my questions, and made sure my needs were taken care of. Their patience, kindness, professionalism, and willingness to assist made a positive difference. Thank you for being so helpful and supportive! Definitely recommend them.
The rental team were great and helped make the process seamless and less time consuming than most car rental experiences. I’ll be back again!
Great team that helped us find the best possible solution to make our purchase the most affordable. Kevin was a great help and was available during all hours and during the weekend as well. Marites looked at all options and gave us multiple solutions to choose from. First time buying from AK and will buy from them again in the future.
Shorleen Taman Appreciated customer service No need for me to wait long hours.
Excellent Customer Service Thank you to Everlyn and Kiani good job for them… keep it up 👏🏻
Hi I would like to say great great customer service to" SHORLEEN TAMAN" thank you for your honesty we need more peeps like you. and getting my vehicle back to me in a timely manner my ac is super 🍒 cold 🥶 also shoot out to tech's that work on my taco tyvm 👌💯🔥......... AK TOYOTA GU WILL ALWAYS BE #1
The customer service here was perfect Mar, Dom and Kat went above and beyond and didn’t stop until they helped me get the car I’ve always wanted. I definitely would recommend them anyone looking for a car.
When my Dad purchased a new BMW last week, I knew who to contact when I decided I needed one too. From start to finish, the entire buying process for my BMW was top-notch. Denise made the whole handoff seamless, super easy, and totally stress-free without any of the typical dealership hassle. From simply contacting her then straight to picking up my new ride. Definitely hit up Denise at AK for the best buying experience on island!
thanks everlyn for your assistance this morning, much appreciated. Thanks to Mr. Jason and the team for taking care of and cleaning my car. Thank you a lot! Superrrr
AK Auto Body. Picked up my Honda CRV today and had the best customer service from one of the employees, Trevor Wolford, who went above and beyond to answer my questions and to ensure that the items that I expressed concerns about were addressed. Great employee who exemplified great customer service!
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An outstanding car-buying experience from start to finish!
A huge thank you to Denise and Carlo at Atkins Kroll for making our new BMW purchase such a smooth and enjoyable experience. From our very first inquiry all the way to vehicle delivery, everything was handled professionally, efficiently, and with genuine care.
Denise was incredibly responsive, knowledgeable, and patient throughout the entire process. She kept us well-informed every step of the way and made what could have been a stressful purchase feel effortless. Carlo was equally helpful and ensured everything was seamless until delivery.
I honestly can't think of a ... Read More Google - Jul 31, 2026
Mar was an absolute pleasure to work with! From day one, she was there every step of the way, making the entire process smooth and stress-free. Even after everything was finished, she continued to check in and offer support. Her dedication, kindness, and commitment truly went above and beyond. If you're looking for someone who genuinely cares and has your back from start to finish, Mar is the one. Highly recommend!
I rarely write reviews unless they perform exceptionally above and beyond. Craig Cruz is the best guy I could’ve went to as a first time car owner. He replies after work hours to make sure you’re taken care of. He was very friendly, knowledgeable, and made the entire process easy and stress-free. Most importantly, he never made me feel pressured to purchase a car that wasn’t within my budget. Extremely highly recommend asking for him when purchasing a car at AK. Biba Craig my goat ✨🩷
I had a service with Shorleen Taman today. I was very impressed with the quality of sevvice she had with the customer . She’s very good and helpful with us. Easy to talked with and She’s respectful. I hope you can have more employee like her. Thank you sooooo much Shorleen.
Very good service with shorleen Taman 👏👏 will come again 👏
Kobe, Shorleen & Everlyn are great at Toyota Service. I will comeback for future service!
Kobe and Shorleen were awesome and made our Toyota maintenence experience smooth and enjoyable. If you need a vehicle on Guam, go see them and the team of great people!
"Huge shoutout to Kobe Baltazar for the incredibly fast and professional service on my car today! They got my vehicle into the shop and back on the road much quicker than I expected. Kobe was friendly, efficient, and made the whole process completely stress-free. I will definitely be returning to this shop for future service."
Emelyn and Kobe did great. Environment looks amazing especially Toyota is my brand. Also thank you to everyone. Thank you Keisha, Dan, Shorleen.
I really like my service experience I have been having with my service advisor Dan. His personality and character is really great. He listens to my concerns and addresses each and every one of them. Great job Mr Dan Bersamin. (By the way, I only want to have Mr Dan as my service advisor from here on out.)
The mana I work with is very knowledgeable and friendly. I would recommend AK to all my family and friends.
I received the best service from Jesse Quenga and Jon Kim.. above and beyond to insure that i had the best experience for the purchase of my 2026 GX550 Luxury Plus..
Been getting our family's cars at AK for years now. They always make the process so easy. The staff are always friendly and helpful. They are very knowledgeable. Thank you to Ms. Mar for assisting us with our purchase. Made the process fast and easy and was able to take home the car within the week.
If you’re heading to AK, do yourself a favor and ask for Mike “TRD” Borja! From the moment we walked in, Mike and Ms. Elaine San Nicolas made what could have been an intimidating, nerve-racking experience feel easy and stress-free.
At no point did it feel like they were just trying to make a commission. They genuinely cared about helping us find the right vehicle and made us feel like VIPs every step of the way—even though we were “just” buying a 4Runner.
Their professionalism, honesty, and exceptional customer service truly set them apart. You can tell they ... Read More Google - Jul 21, 2026
Denise was amazing. She went above and beyond, just like she did the first time we purchased a car from her a couple years ago. If you're looking for a new car, I highly recommend you look for Denise David. She will make your car purchase smooth and effortless. Thank you, Denise. Thank you AK Guam.
Ms. Denise was the best salesperson I met among all the dealerships in Guam. She was not only kind and friendly, but also extremely helpful and honest with her recommendations. If you’re planning to buy a car, definitely ask for Denise!
We scheduled a test drive then closed on a deal a few days later. Shout outs to Mar and John for making the experience smooth, and for accommodating our busy schedule!
Denise was able to help me get my first car, and she has made me very satisfied with her performance and consistent communication. She has didnt help me just get a car she helped me understand things i didn’t quite understand at the moment, i would definitely recommend denise to any first time buyer
I'd like to thank Mr. Conrado Mejia from the Service Department! He was extremely helpful in guiding me throughout the process. He was very clear and knowledgeable of the answers to all of my questions. I extremely appreciate his patience as well as his service and efforts to provide assurance and comfortability. He made the process smooth sailing! Thank you Conrado Mejia!
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I had an outstanding experience and highly recommend this dealership. From the very beginning, Ms. Kim Bamba went above and beyond to help me throughout the entire process. She was professional, responsive, and genuinely cared about making everything as smooth as possible.
Ms. Kim connected me with the Used Car Manager, Mr. Jeff Chargualaf, who was equally helpful and understanding. Together, they made what could have been a stressful process feel easy and seamless.
I truly appreciate their exceptional customer service, excellent communication, and willingness to go the extra mile. Thank you, Ms. Kim Bamba and Mr. Jeff Chargualaf, for ... Read More Google - Jul 4, 2026
Thank you AK Guam for helping me get a vehicle for myself and my family. My salesperson rep. Jon Sevilla was nothing but helpful and straightforward during the process. I recommend to anyone looking for a new economical Island Car.
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🔥We had an outstanding experience purchasing our 2026 Lexus GX550, and a huge part of that was thanks to Mar! From the moment we walked in, Mar was professional, knowledgeable, patient, and genuinely committed to making sure we found exactly what we were looking for. She answered all of our questions, kept us informed throughout the entire process, and made what could have been a stressful purchase feel easy and enjoyable.
What really stood out was her honesty, attention to detail, and exceptional customer service. At no point did we feel pressured—just supported. She went above and beyond to ensure ... Read More Google - Jul 1, 2026
I want to sincerely thank Ms.Denise for all of her help throughout the process. She took the time to walk me through every step, answered all of my questions, communicated clearly and promptly, and provided all the information I needed. Also, Ms. Annabelle on the other hand for her help to seal the deal! Thanks to both of their professionalism, support, and excellent communication, the entire process was smooth, and quick. I truly appreciate their excellent customer service and highly recommend working with them!
We had an excellent experience purchasing our BMW, thanks to Mar and Denise!
Mar provided outstanding customer service from start to finish. She was always available to answer our questions, incredibly friendly, responsive, and genuinely helpful throughout the entire process. She’s a true go-getter who made everything feel smooth and stress-free.
Denise’s knowledge of the BMW brand was exceptional. She took the time to explain the vehicle’s features and made sure we felt confident with our purchase. Her expertise and professionalism were greatly appreciated.
We highly recommend asking for Mar and Denise if you’re looking for ... Read More Google - Jun 30, 2026
Highly recommend working with Denise! She went above and beyond to help me find the perfect car for me and my family. Excellent communication, friendly attitude, and absolute professionalism from start to finish!
I had an outstanding experience purchasing my vehicle from AK Lexus Guam, thanks to Kat Palomo and Mar. From the moment I walked into the dealership, they were professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure.
Kat and Mar took the time to answer all of my questions, explained every feature in detail, and made sure I felt comfortable throughout the entire process.
Their exceptional customer service, honesty, and attention to detail made what could have been a stressful experience enjoyable and seamless. They went above and beyond to make sure I was ... Read More Google - Jun 29, 2026
Buying a new car that would fit the needs of my growing family was made easy with the help of AK superstars, Craig Cruz and Marites Velasco. They were both so easy to work with, knowledgeable about all the car models I had interest in, and answered all my inquiries to help narrow down my vehicle selection. The duo made my decision to purchase a Lexus GX550 a no-brainer. Overall, top tier service and memorable experience. Thanks again, Craig and Mar!
Shena San Nicolas and Elaine San Nicolas made it easy and comfortable on my purchase today! Thank you!!!
I’d like to thank AK Toyota for everything they did to helping me choose the right vehicle for me and my family… most especially huge thank you to Carol and Mar Velasco. I couldn’t have done it without you both. I would recommend everyone to seek assistance in the near future with the help of these two individuals. I would for sure be looking forward to getting another vehicle with you both. Thank you and God Bless.
I had a very great experience here at AK with Miss Cathy Ignacio. She's very accomodating and answers all my questions clearly. Great job!
Mr John Kim is a professional salesman, attentive, knowledgeable and highly respected. Hopefully you find an excellent compensation to recognize his service.
Mike Borja is an excellent person to work with.
all good
Amazing costumer service!
Thank You Cathy Ignacio and Annabell Bonner for a great experience of a lifetime. You both have been very helpful with the experience of helping us get into a new vehicle.
My family had an outstanding experience purchasing our new Lexus RX 350, and I want to specifically recognize Marites Velasco for her exceptional service!
From the beginning, Mar was professional, knowledgeable, and incredibly patient throughout the entire process. We had a lot of questions and took my time making decisions, but she never made me feel rushed or pressured. Instead, she took the time to address all of my concerns and made sure we were comfortable every step of the way.
What impressed me most was her dedication to her customers. On the day of delivery, Mar stayed late to release ... Read More Google - Jun 19, 2026
Excellent assistance from Carole Gaerlan. Really makes it easier to get a car. Little to no road bumps along the process. 100% recommend her to help you get the car you need.
Thank you to Kim B. & Jon S. for such a seamless car buying experience! Kim has been amazing from my the start. What started as “Hopefully we can be approved” to “What color do you want” has been truly effortless. We had originally went to Prestige but was given the run around for a week. One message to Kim & everything just took off. Even with her transitioning us to Jon for the appointment to sit down and do paperwork, seamless! There are no amount of words to explain how deeply grateful we are to these two individuals. Thank ... Read More Google - Jun 18, 2026
Shout out to John Kim for providing a very professional service! Thank you👍
Thank you so much to Ms. Cathy Ignacio . We moved to Guam from Texas and I really wanted a car from Ak Toyota and that’s when I was able to get help from Ms.cathy Ignacio . She’s very nice and understanding and the process was so fast . If you are looking for a car go to ms.cathy Ignacio she’s the best . Thank you again Ms.cathy Ignacio
(Translated by Google) Whenever I buy a new car, my top priorities are a good car and a friendly salesman. This time, I met a great salesman named Jhon Kim, so I had a very pleasant experience purchasing a new car. He was kind and gave me a lot of useful information. (Original) 매번 새차를 살때 첫번째로 고려하는 것이 좋은차 그리고 친절한 세일즈맨인데 이번에는 좋은 세일즈맨 Jhon Kim을 만나서 기분 좋게 새차를 구매 했네요....친절하고 좋은 정보도 많이 주고...
Catherine Ignacio she a nice and good assistant
quick and friendly assistancr
Went to follow up on missing part. Ms Evelyn did her best to track it down. Once found, she ensured the process was smooth.
I highly recommend Denise to anyone looking for a salesperson who is professional, trustworthy, and genuinely cares about her customers. She exceeded all of my expectations, and I am extremely grateful for her outstanding service.
Excellent, friendly, detailed
She was friendly and very helpful🤍
Huge shoutout to Mar for the excellent service! Buying a car can be stressful, but Mar made it incredibly easy and enjoyable. Very professional, helpful, and attentive to every detail. Highly recommend asking for Mar if you want an honest and smooth car-buying experience!
I would like to express my sincere appreciation to Mrs. Monaleight Cing for her excellent service in helping us get our new car. From start to finish, she was very friendly, professional, and easy to work with. She took the time to explain everything clearly, answered all of our questions, and made the entire car-buying process smooth and stress-free.
Her positive attitude and genuine care for her customers made us feel comfortable and confident throughout the experience. She went above and beyond to help us find the right vehicle and ensured that we received the best possible service.
Thank you, ... Read More Google - Jun 4, 2026
Amazing staff. Thank you Mr. Carlo Guanlao and Ms. Marites Cruz for your help and assistance on getting our new 2026 BMW X3 😍😊😍 and for our new 2026 BMW M2 😊😍😊
Good service, reliable, professional and responsive Mr. Felix Gan is a very good man. He is the one that help me get my first Car on Guam. And I’m very thankful to this man for make everything easy for me..
John Kim at AK Lexus was extremely helpful in acquiring my Lexus NX 350. He teamed up with his fellow sales staff Carly Zheng to help me get the best trade in value for my Hyundai. These are 2 special people! I recommend going to them directly if you’re looking for a new Lexus or BMW!
Shoutout to the amazing ladies Maritess “Mar” Velasco and Carole Gaerlan for making my car buying experience smooth, stress-free, and truly memorable. If you’re thinking about purchasing a Lexus, Mar is definitely the person to see. As a first-time Lexus owner, I really appreciated how knowledgeable, patient, and attentive she was throughout the entire process. She took the time to walk me through all the car’s features and made sure I felt comfortable and confident with everything before driving off. Highly recommend Mar and Carole for anyone looking for exceptional customer service and a seamless car buying experience.
We were shopping for a used vehicle and was helped by Mike Borja and Carly Zheng. Carly was able to show us a few other vehicles and was very helpful and we were able to decide on a certain one which Carly helped initiate our purchase. Mike helped us with the purchase process as well as the finalization which was very smooth and stress free. He was always very helpful and provided updates and communicated very well. We had an overall great experience at AK and I will be returning for my next vehicle purchase.
I had a fantastic experience buying my car from jon sevilla. From the moment I arrived, they were attentive, respectful, and genuinely listened to what I was looking for. I never felt rushed or pressured into making a decision. The entire process was smooth, transparent, and hassle-free. I highly recommend jon sevilla to anyone in the market for a new or used vehicle!
She’s a very good sales rep Catherine Ignacio 😁😁
With our recent purchase at AK, our sales representative, Mr Jose “Jon” Sevilla, ensured we would go home with a vehicle that fit our needs. He listened to what we were looking for and what was within our budget.
The processing went smoothly all the way to the day we picked up our vehicle. Jon took the time to show us all the features of our newly owned Tundra, further including if any questions arise, he is available anytime.
It’s been over a month now and Jon has kept his word being very helpful by taking my husband’s ... Read More Google - May 28, 2026
I recently had the pleasure of getting a 2026 Toyota tacoma from JON “Jose “ Sevilla & been working with Jon “Jose “Sevilla from the very first time I stepped onto the lot when I first purchased my 2024 Toyota corolla he made me feel welcome and never pressured me into a decision Jon was highly knowledgeable , patient and completely transparent about the pricing and paperwork the whole process was stress free & smooth . He went above and beyond to make sure I got exactly what I wanted ☺️ even when we went to finance department , everything was fast and clear no hidden fees &... Read More Google - May 28, 2026
Excellent service, excellent coffee. The new paint looks fantastic. XB looks like new. Special recognition for Helen Bella (708) for alerting me to the recall, taking care of the rental, and just being all around a great help.
I called Jon Sevilla, and told him that my daughter was looking for a car and she knew what she wanted. He sent us a link which made the process so smooth and easy. He found a lender that fit my daughters needs, and within days, my daughter was driving away in the car she had her eyes set on, the 2026 Toyota Rav4. Jon made buying a car such a great experience. I highly recommend that anyone looking to purchase their new car, look for Jon Sevilla, not only did he make the purchase of a vehicle effortless, he doesn’... Read More Google - May 28, 2026
I would like to give a big shout out to a very good friend of mine. Jon Savilla from Atkins Kroll Guam for giving me outstanding service in all my automotive needs. From start to finish Jon has been working with me to get in my new 2026 Toyota Corolla. Even with my doubts in getting the car, Jon has kept me in the most highest spirit and gave me the confidence to move forward. It was just a month ago on this day when Jon fulfilled his promise in putting me in my new 2026 Toyota Corolla. I thank the Lord ... Read More Google - May 28, 2026
Got my 2026 toyota corolla at AK. My salesman Mr. Jon Sevilla helped me out. From showing me the car to answering my questions before purchasing my car. Mr. Sevilla was very professional. I would recomend Mr. Sevilla to my friends and family. Cathy Jackson
It was a great experience. Ma’am Catherine Ignacio was very friendly, and she made the whole process smooth and easy.
Evelyn Castro has been a tremendous help and I really think anyone that stops by Atkins should ask for her assistance!!
Mona was the absolute best. She made my experience with buying my very first car so much easy and better than I would have ever expected.
Ms. Mona is hands down THEE BEST! She has an amazing customer service & she made everything smooth & comfortable. With her help, I was able to purchase my wife's dream car, 2026 4RUNNER. Thank you so much Mona, my family & I appreciate you!
Yesterday May 30, 2026 as requested I returned to the service department and was greeted by a lady named Grace and she showed respect and ensured I was taken care of. Also I would like to give a 5 star rating to the person who was there through the entire process of me buying the 2026 Lexus NX 350. That person was John Kim from the Lexus sales department. Atkins Kroll Toyota and Lexus should be proud of these two individuals and ensure all employees strive to provide that type of customer service, they showed me how customers should be treated.
Marites Velasco gave us the great experience of buying a car. She gave us her patience and shared her knowledge of Lexus. We were given the chance to test drive vehicles we thought of choosing. Ultimately LEXUS IS300 was the one! Thank you Mar for your excellent service!!!!
First time buyer and i couldn’t ask for a better person to help with the whole process. Thank you so much Shena for making my first experience purchasing a new fantabulouse. Appreciate you so much.
Tracy and Elaine were both great. Made my experience purchasing my new vehicle smooth and worry free. Tracy is very accommodating. Thank you for the great service.
Ms. Evelyn Castro provided excellent service and timely notification of our paint warranty. Thank you
Bought a brand new car thanks to Ms. Carole, Ms. Elaine, and Ms. Maritess. Huge help in helping me understand while also guiding me through the whole process. 10/10 experience!