I do not usually write reviews but in this instance I needed to express my sincere appreciation for your staff. I cannot recommend Atkins Kroll (AK) enough! I recently traded in my very first car (2025 Mitsubishi Eclipse) for a 2026 Toyota Highlander, and the experience was absolutely incredible. Ms. Kat and Ms. Elaine went completely above and beyond for me from start to finish. Because my car was still very new, I was nervous about how it would work, but they took the time to explain the entire process clearly and worked tirelessly with their manager to get me the best ... Read More

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Google - Sep 30, 2026

I do not usually write reviews but in this instance I needed to express my sincere appreciation for your staff. I cannot recommend Atkins Kroll (AK) enough! I recently traded in my very first car (2025 Mitsubishi Eclipse) for a 2026 Toyota Highlander, and the experience was absolutely incredible. Ms. Kat and Ms. Elaine went completely above and beyond for me from start to finish. Because my car was still very new, I was nervous about how it would work, but they took the time to explain the entire process clearly and worked tirelessly with their manager to get me the best deal possible. The level of customer service they provide is truly rare. Ms. Kat even messaged me on her day off just to follow up on my inquires! To top it all off, she actually drove to my grandpa’s work in Mangilao (my co-signer) because he could not take off of work to sign documents. She let me know that he signed it and that the car was ready for pick up. I went in the same day, signed the papers and drove the car off the lot. But before leaving the lot, Ms.Kat explained all the warranties AK offered me for purchasing this car with them. Then she had me inspect the car and make sure everything was functional and to my liking before driving off. She also explained every feature again and made sure I understood how the car works. Ms.Kat and Ms.Elaine both answered every single question I had and made me feel completely comfortable throughout the entire journey. I am so happy with my new Highlander and will definitely be recommending AK and Ms.Kat to anyone who compliments my car or is looking to buy a new ride! I’d also like to thank you guys for the free sunshade, umbrella, and for gassing my car FULL TANK!!! Biba Ms.Kat Palomo!! Biba AK!!

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in ... Read More

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DealerRater - Sep 26, 2026

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in action in the Service Department for the first time, and I was so impressed with how professionally she handled herself. She was courteous, helpful, and attentive, and it was great to see her providing such a positive customer experience. Thank you to Dan, Kiani, and the entire Atkins Kroll Service Department for making every visit a pleasant one. Excellent customer service and people who truly care about their customers and their vehicles make all the difference. ⭐️⭐️⭐️⭐️⭐️

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Ate Mona Cing is the best seller, she explain every detail and small things that others wil ignore and guide me at first until i get my first ever owned brand new car, if someone gets a car i reffer ate mona and i will proud to introduce her.

Grace Flores,Dan Bedsamin awesome help very fast service and welcoming

Dan Bersamin ALWAYS does a great job. He is courteous, respectful, informative and professional. He goes above what I usually experience in customer service.

Cleanliness- the smell and look of the facilities are exceptional and comfortable atmosphere. Customer Service - always greeted with a friendly smile. Love the popcorn machine and the availability of cold drinks. Kudos - goes out to Michelle Aguigui and John Kim for their outstanding service and vehicle knowledge. They helped us with our purchase of a Toyota Tundra Platinum and Lexus GX. Both are very efficient.

My fiancé and I had outstanding service buying our new family car. Mike Borja and Mark Tyquiengco helped us with everything we needed and answered all of our questions effectively and in a timely manner. Elaine San Nicolas was very accommodating with helping us finance the vehicle. Schedule with them when looking for your next car.

Brought my car in and it was done so quickly! Shout out to my service advisor Keisha🫶she walked me through the whole process and constantly gave me updates while my vehicle was in their hands 🙌 def request for her if you have any troubles !

Mona was an excellent salesperson! Very accommodating and helpful! Always available to answer any questions and explain the entire process. Thank you.

Mark Tyquengco and Elaine San Nicolas were absolutely amazing in assisting us in purchasing a Lexus for our daughter.