I just want to take this time to express my gratitude to Ms. Denise David for helping me get into our brand used truck. Hassle-free, smooth process from start to finish and kept us updated throughout and even showed us a picture of where the truck was at in the process, which was very assuring and thoughtful of her that she took that extra step. 10/10 service and took home our truck very pleased. Please please go see her for all your used/new vehicle needs!

Had my car serviced @AK and pleased with the quick and efficient service, #Mr Jason Sablan (advisor).

This is our second time purchasing a car from Mr. Jon Sevilla, and once again, he exceeded our expectations! We were deciding between the Toyota Highlander and the 4Runner, and Jon took the time to thoroughly explain the pros and cons of each vehicle, helping us make an informed decision without ever making us feel pressured. He guided us through every step of the process, from getting pre-approved to financing and eventually taking our new car home. What truly sets Jon apart is his sincerity. You can genuinely feel that his goal isn't just to sell you a car, ... Read More

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Google - Oct 31, 2026

This is our second time purchasing a car from Mr. Jon Sevilla, and once again, he exceeded our expectations! We were deciding between the Toyota Highlander and the 4Runner, and Jon took the time to thoroughly explain the pros and cons of each vehicle, helping us make an informed decision without ever making us feel pressured. He guided us through every step of the process, from getting pre-approved to financing and eventually taking our new car home. What truly sets Jon apart is his sincerity. You can genuinely feel that his goal isn't just to sell you a car, but to make sure you receive the best possible customer service and have a great overall experience. Even when there was a hiccup with our car pick-up, he was honest and transparent about the situation. He made sure to explain everything we needed to know about the vehicle and even offered his assistance after the sale. We would also like to give a special mention to Elaine, the Business Manager, who made the financial side of the process so easy to understand. She explained everything clearly and was never pushy when it came to offering add-ons. Instead, she took the time to make thoughtful recommendations based on what she genuinely believed was essential for our car. She was incredibly friendly, accommodating, and a pleasure to deal with. Her approach made our second car-buying experience even more enjoyable! I'm honestly not surprised that Jon has so many clients waiting for him. His dedication, honesty, and genuine care for his customers make him a true asset to AK. Together, Jon and Elaine made what can sometimes be a stressful process feel smooth, comfortable, and enjoyable. Thank you once again, Mr. Jon Sevilla and Elaine! We truly appreciate your excellent service and all the effort you put into making our experience a great one. Highly recommended! – The Evaristos

Mr. Jason Sablan matched the best customer service I’ve experienced on Guam. Please give him the merit he deserves. All around outstanding service provided by AK’s staff. Thank you, keep up the great work!🙏🏽👊🏽

I had an excellent experience purchasing my vehicle at Atkins Kroll Guam. A special shoutout to Jason and Rods for their outstanding customer service. They were both very friendly and welcoming from the moment I walked in. They were professional, knowledgeable, and incredibly helpful throughout the entire process, making the overall experience smooth and pleasant. I highly recommend Jason and Rods to anyone looking to purchase a vehicle. Thank you, Jason, Rods, and the entire Atkins Kroll Guam team for making this such a great experience!

Really badddddddddd service about drop off.

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in ... Read More

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DealerRater - Sep 26, 2026

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in action in the Service Department for the first time, and I was so impressed with how professionally she handled herself. She was courteous, helpful, and attentive, and it was great to see her providing such a positive customer experience. Thank you to Dan, Kiani, and the entire Atkins Kroll Service Department for making every visit a pleasant one. Excellent customer service and people who truly care about their customers and their vehicles make all the difference. ⭐️⭐️⭐️⭐️⭐️

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I just heard 1 of ur workers on guam tell a old couple to walk upstairs and he said "you'll be fine " That is just rude I think they were trying to get a car happy

I was disappointed with my service today. I returned my car on time for an appointment scheduled for 10:15 AM and used the shuttle to get home. At around 2:56 PM, I called to follow up and was informed that my car was still pending. I called again at 4:07 PM to request a shuttle and spoke with a woman named Hazel. At 4:48 PM, I called again, but this time a different woman answered, and I was checking on the shuttle. I was confused about why my request was sent but I did not receive a response. The third call frustrated me. I ... Read More

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Google - Aug 25, 2026

I was disappointed with my service today. I returned my car on time for an appointment scheduled for 10:15 AM and used the shuttle to get home. At around 2:56 PM, I called to follow up and was informed that my car was still pending. I called again at 4:07 PM to request a shuttle and spoke with a woman named Hazel. At 4:48 PM, I called again, but this time a different woman answered, and I was checking on the shuttle. I was confused about why my request was sent but I did not receive a response. The third call frustrated me. I was surprised to learn that I had to wait until the next day to pick up my car when I had called at 4:07 PM, and it seemed like the other side was not responding. I received a call at 5:20 PM saying my car was ready for pick-up, but I was still waiting for the shuttle. Then I got another call stating that I needed to be there before 6 PM to pick up the car. I wonder if the manager, Grace, was aware of the situation and what her staff was doing. I am looking for ways to improve this experience, as it has been the worst I have encountered during my visits. There seemed to be many excuses and delays, especially concerning the shuttle request, which required manager approval at the last moment. This situation felt very personal, especially since my child was waiting for me to pick her up.