My experience for Denise is a big AoK you really know how to speak to your costumers the right way/words to say and most of al there's always a BIG smile 😀 on your face

Great service from Ms. Carly Su Zheng for exceptional costumer service.

Had a great experience. Keisha was very helpful & communicated well with me throughout the service experience.

Jason Sablan is awesome! Great customer service. Thank you!

Just wanna give a big shout out to Eddie and Annabelle over at AK Toyota for helping me get my very first vehicle from a dealership. They're were very professional and patience with me. They answered all my questions and added the extra packages that I wanted and even let me drive it for a second time. Kammargar! #EddieTruth 😎🤙🏾

Really badddddddddd service about drop off.

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in ... Read More

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DealerRater - Sep 26, 2026

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in action in the Service Department for the first time, and I was so impressed with how professionally she handled herself. She was courteous, helpful, and attentive, and it was great to see her providing such a positive customer experience. Thank you to Dan, Kiani, and the entire Atkins Kroll Service Department for making every visit a pleasant one. Excellent customer service and people who truly care about their customers and their vehicles make all the difference. ⭐️⭐️⭐️⭐️⭐️

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I just heard 1 of ur workers on guam tell a old couple to walk upstairs and he said "you'll be fine " That is just rude I think they were trying to get a car happy

I was disappointed with my service today. I returned my car on time for an appointment scheduled for 10:15 AM and used the shuttle to get home. At around 2:56 PM, I called to follow up and was informed that my car was still pending. I called again at 4:07 PM to request a shuttle and spoke with a woman named Hazel. At 4:48 PM, I called again, but this time a different woman answered, and I was checking on the shuttle. I was confused about why my request was sent but I did not receive a response. The third call frustrated me. I ... Read More

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Google - Aug 25, 2026

I was disappointed with my service today. I returned my car on time for an appointment scheduled for 10:15 AM and used the shuttle to get home. At around 2:56 PM, I called to follow up and was informed that my car was still pending. I called again at 4:07 PM to request a shuttle and spoke with a woman named Hazel. At 4:48 PM, I called again, but this time a different woman answered, and I was checking on the shuttle. I was confused about why my request was sent but I did not receive a response. The third call frustrated me. I was surprised to learn that I had to wait until the next day to pick up my car when I had called at 4:07 PM, and it seemed like the other side was not responding. I received a call at 5:20 PM saying my car was ready for pick-up, but I was still waiting for the shuttle. Then I got another call stating that I needed to be there before 6 PM to pick up the car. I wonder if the manager, Grace, was aware of the situation and what her staff was doing. I am looking for ways to improve this experience, as it has been the worst I have encountered during my visits. There seemed to be many excuses and delays, especially concerning the shuttle request, which required manager approval at the last moment. This situation felt very personal, especially since my child was waiting for me to pick her up.