Full review text opened.

Google - Aug 28, 2026
Update 28AUG2026: I spoke with Grace regarding what happened and she apologized for the inconvenience and rescheduled the appointment for the recall service request.
Original 28AUG2026: I was scheduled to bring my car in to have a recalled part replaced. I ended up waiting nearly two hours just to have my part recall service request cancelled and rescheduled. I simply wanted to leave and come back when the car was ready for pick-up, but the service representative ended up cancelling the service request and had my car brought out. My ride, who arrived and was waiting in the parking lot, had to leave because I had my car. What was supposed to be a simple drop-off and pick-up ended up with me waiting two hours for a cancelled recall service request.