Really badddddddddd service about drop off.

I love Guam so much simple life here.

⭐⭐⭐⭐⭐ Outstanding Service from Denise at Lexus! I had an excellent experience purchasing my 2025 Lexus NX 250, thanks to Denise! She was incredibly kind, professional, and knowledgeable throughout the entire process. She took the time to answer all my questions, explain the details, and make sure I felt comfortable and confident with my purchase. Denise went above and beyond to make the experience smooth, stress-free, and enjoyable. Her friendly attitude, attention to detail, and genuine commitment to customer satisfaction truly exceeded my expectations. I highly recommend Denise to anyone looking to purchase a Lexus. She is a true professional who makes her ... Read More

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Google - Oct 11, 2026

⭐⭐⭐⭐⭐ Outstanding Service from Denise at Lexus! I had an excellent experience purchasing my 2025 Lexus NX 250, thanks to Denise! She was incredibly kind, professional, and knowledgeable throughout the entire process. She took the time to answer all my questions, explain the details, and make sure I felt comfortable and confident with my purchase. Denise went above and beyond to make the experience smooth, stress-free, and enjoyable. Her friendly attitude, attention to detail, and genuine commitment to customer satisfaction truly exceeded my expectations. I highly recommend Denise to anyone looking to purchase a Lexus. She is a true professional who makes her customers feel valued and well taken care of. Thank you, Denise, for making my Lexus NX 250 purchase such a wonderful experience!

Ms. Denise, I am thrilled & blessed for crossing paths with you onto my first car journey. You have made this experience for me as smooth and assuring as possible. The process was overwhelming as a first time buyer with no credit but along the way, it worked out in the end. I asked, and you provided. I wanted a used vehicle RAV4 & in color black and it just so happen it was the last in stock. Every day is truly a blessing. We thank you so much Ms. Denise for your utmost help ❤️ this is for our guardian ... Read More

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Google - Oct 10, 2026

Ms. Denise, I am thrilled & blessed for crossing paths with you onto my first car journey. You have made this experience for me as smooth and assuring as possible. The process was overwhelming as a first time buyer with no credit but along the way, it worked out in the end. I asked, and you provided. I wanted a used vehicle RAV4 & in color black and it just so happen it was the last in stock. Every day is truly a blessing. We thank you so much Ms. Denise for your utmost help ❤️ this is for our guardian angel 😇 watching over us all!

Ak Service is constantly improving the service, efficiency and hospitality. Recently greeted by Chloe and Jeanette as well as Kiani, Dan. On both service days 10/6 and 10/9. They went around the customer service lobby to constantly update their customers on the status of the service, offering water, and snacks. Most importantly, making sure to constantly keep clients abreast of service status. Impressive! Kudos to the team. 3 Toyota's! They mean what they say - Symbols of Trust! And Go see Duane Calvo to buy a car!

Big thank you to Mar and Dom for making our purchase of our Lexus IS 350 F SPORT such a memorable experience! It was our first time meeting Mar and Dom, and from the moment we walked in, they made us feel so welcome. They were both friendly, professional, patient, and genuinely cared about helping us through the entire process. While waiting for bank approval was definitely a nerve-wracking part of the journey, Mar and Dom consistently followed up with us and kept us updated every step of the way. We were so grateful for their dedication, communication, and support throughout ... Read More

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Google - Oct 7, 2026

Big thank you to Mar and Dom for making our purchase of our Lexus IS 350 F SPORT such a memorable experience! It was our first time meeting Mar and Dom, and from the moment we walked in, they made us feel so welcome. They were both friendly, professional, patient, and genuinely cared about helping us through the entire process. While waiting for bank approval was definitely a nerve-wracking part of the journey, Mar and Dom consistently followed up with us and kept us updated every step of the way. We were so grateful for their dedication, communication, and support throughout the process. We absolutely love our new Lexus! 🥰 If you're looking to purchase a Lexus, we highly recommend Mar and Dom. Their exceptional customer service and commitment to their clients truly made all the difference. We'll definitely be sending our friends and family their way. Thank you again, Mar and Dom, for helping make this such a special experience!

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in ... Read More

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DealerRater - Sep 26, 2026

I had another great experience at Atkins Kroll Guam Service Department yesterday, 9/26, for a routine maintenance oil change on my 2019 Toyota RAV4. I want to give a special shout-out to Dan Bersamin, my Service Advisor, who has consistently provided excellent service over the years. Dan is always thorough, knowledgeable, and honest when it comes to recommending maintenance and repairs my vehicle may need. I really appreciate that he takes the time to explain everything and genuinely looks out for keeping my RAV4 running safely and reliably for years to come. I also had the opportunity to see Kiani Samiliano in action in the Service Department for the first time, and I was so impressed with how professionally she handled herself. She was courteous, helpful, and attentive, and it was great to see her providing such a positive customer experience. Thank you to Dan, Kiani, and the entire Atkins Kroll Service Department for making every visit a pleasant one. Excellent customer service and people who truly care about their customers and their vehicles make all the difference. ⭐️⭐️⭐️⭐️⭐️

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I just heard 1 of ur workers on guam tell a old couple to walk upstairs and he said "you'll be fine " That is just rude I think they were trying to get a car happy

I was disappointed with my service today. I returned my car on time for an appointment scheduled for 10:15 AM and used the shuttle to get home. At around 2:56 PM, I called to follow up and was informed that my car was still pending. I called again at 4:07 PM to request a shuttle and spoke with a woman named Hazel. At 4:48 PM, I called again, but this time a different woman answered, and I was checking on the shuttle. I was confused about why my request was sent but I did not receive a response. The third call frustrated me. I ... Read More

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Google - Aug 25, 2026

I was disappointed with my service today. I returned my car on time for an appointment scheduled for 10:15 AM and used the shuttle to get home. At around 2:56 PM, I called to follow up and was informed that my car was still pending. I called again at 4:07 PM to request a shuttle and spoke with a woman named Hazel. At 4:48 PM, I called again, but this time a different woman answered, and I was checking on the shuttle. I was confused about why my request was sent but I did not receive a response. The third call frustrated me. I was surprised to learn that I had to wait until the next day to pick up my car when I had called at 4:07 PM, and it seemed like the other side was not responding. I received a call at 5:20 PM saying my car was ready for pick-up, but I was still waiting for the shuttle. Then I got another call stating that I needed to be there before 6 PM to pick up the car. I wonder if the manager, Grace, was aware of the situation and what her staff was doing. I am looking for ways to improve this experience, as it has been the worst I have encountered during my visits. There seemed to be many excuses and delays, especially concerning the shuttle request, which required manager approval at the last moment. This situation felt very personal, especially since my child was waiting for me to pick her up.