Toyota Recall Information

Seatbelt replacement on certain 2019, 2020 Model Year Multiple Models

On December 11, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration informing the agency of our intent to conduct a voluntary Safety Recall on certain 2019, 2020 Model Year Multiple Models vehicles.

What is the condition?

The subject vehicles are equipped with rear seat belt assemblies with a dual mode locking mechanism. It will lock the seat belt webbing based on vehicle deceleration (G-sensor) and also lock the seat belt webbing if it is pulled out quickly (webbing sensor).  During a specific production period, a supplier used an improper adjustment for the equipment used to assemble a certain spring which is used in the webbing sensor locking mechanism.  As a result, there is a possibility that the spring could be installed at an incorrect position.  In this condition, the spring could interfere with another component of the webbing sensor locking mechanism, which potentially causes the mechanism not to lock as designed (the G-sensor is not affected and operates properly).  In certain types of severe crashes, such as those involving multiple impacts, if the seat belt G-sensor is damaged in an initial impact, the webbing sensor may not lock as designed in subsequent impacts. This can cause an occupant to not be restrained properly in certain crashes, increasing the risk of injury.

What is Toyota going to do?

Owners of the vehicles covered by this Recall Campaign will receive an owner notification letter via first class mail. Any authorized Toyota dealer will inspect and replace seat belt if necessary at NO CHARGE to the vehicle owner.

Which and how many Toyota vehicles are covered?

This Recall Campaign covers certain 2019, 2020 Model Year Multiple Model vehicles. There are approximately 9,000 vehicles covered by this Recall Campaign in the U.S. C-HR model year 2019 and Corolla model year 2020.

Are there any other Toyota, Lexus or Scion models covered by this Recall Campaign?

No, only certain 2019, 2020 Model Year Multiple Model vehicles are covered by this Recall Campaign in the U.S.

Can the same problem occur in other countries/regions or models?

As the production process/timing or the supplier of the seat belts is different, other vehicles are not involved in this recall.

How long will the repair take?

To inspect and replace seat bet if necessary will take approximately 0.1 to 13 hours. It depends on the vehicles and the remedy. However, it may be necessary for the owner to make the vehicle available for a longer period of time depending upon the dealer’s work schedule.

What if an owner has additional questions or concerns?

Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at 1-888-270-9371.

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